Noddy24 wrote:Farmerman--
Remember one of the complications of Katrina was that people evacuated to unfamiliar cities had no notion of how to arrange dialysis sessions?
Also people who regard dialysis as medical invasion rather than a mechanical extension of their own body are apt to play games with appointment scheduling.
Noddy, respectfully, that is balderdash the people being evacuated had no notion of how to arange for dialysis.
Social Workers were able to at the very start arrange for tx's (tx = treatment) at different locations for some patients....then, as you can imagine, it quickly became out of control and overwhelming. At that time SW's gave every single patient and/or family lists of clinics, phone #'s, etc.
At the same time, patients were given by medical staff instructions for special diets that would help see them through in the event they had to miss a tx or 2.
I was the point person for 5 clinics in the Austin area, and received literally hundreds of phone calls from people over a 2 or 3 day period.
What my company decided to do was keep the clinics open 7 days a week, added more shifts (some clinics only ran 2 shifts a day, some clinics were only open 3 days a week...the norm for a big clinic is 6 days open, 3 shifts). We ran FOUR shifts, every chair filled, every day over that weekend. The dedication of the team was absolutely amazing.
Anyway, here is how it went with people calling in....we had determined, let's say, we had 200 chairs available.....The first people calling in that Thursday were, desparate, afraid sometimes we would not treat them as they ususally dialyzed at another company. We didn't care about that....it was first come first serve...I'd say 95% of them were just grateful to get a chair anywhere, even if it meant being one day late for a treatment. The other 5% weren't happy, but ususally had a valid reason.
Chairs filled up quickly, and by late Friday evening the people calling in were, I'd say 75% upset when I would tell them....show up at xyz on Sunday for the 2nd shift.....Noooo....they'd say, I want SATURDAY FIRST SHIFT. At that point, it was easy to remind them there was an evacuation in progress.
That were also by that time getting cell phone calls from people half way here, amazed that they were having difficulty finding a shift.
Finally, it came down to this....on Friday night, Saturday & Sunday, I would tell pts to just show up at one of the clinics, in the hope that someone would no show.
I'll give you one guess who most of the no shows were....yes, you win....the people who hadn't planned ahead, and who we went out of our way to accomodate.
I'm not saying this to be bitter at all, it's just that many people like to make it sound like no one is trying to help them, when indeed they have been provided with all the help possible.
OK - rant over.
Farmerman, we track the percentages of no shows, and it's very predictable what will happen...let's say in one month there's an unususally high # of people not showing up for their tx.....The next month, that rate goes down....BUT, the number of tx's missed due to Hospitalizations skyrockets.
connect the dots.