This happened a few days ago...
My husband and I are big tv people. We love cable tv, buy alot of dvd movies and watch them frequently, we watch documentaries of all kinds, he's into sports, I like home improvement shows, in other words, tv is a big part of our lives.
We bought a Phillips 42-inch projection tv from Best Buys about four years ago and we've been loving it ever since but back in August, the picture wasn't looking so good so we called in the repair people, utilizing the Service Plan that we had purchased and renewed every year.
Well, between that first visit and about two weeks ago, four different repair groups have been out here to fix it, parts have been ordered, but nothing and no one has been able to correct the problem and according to the Service Plan, after three attempts, Best Buys is supposed to replace the set.
They gave us the run-around, no doubt about that but we remained calm, I kept hearing my father's voice reminding me that "you catch more flies with honey than with vinegar" (or something like that) and we didn't blow up at any of the countless people we were directed to talk to, retelling the same story over and over again and again and finally, at long last, they agreed to replace the set.
We went to Best Buys on Tuesday of last week and received credit for 1300.00, the price of the television they were replacing. My husband settled on a 52-inch Mitsubishi widescreed HD Projection TV. Beautiful picture. The only snag was that brand new it cost 2400.00. But the saleman was willing to let us 'have' the floor model for 1689.00. There were a few scratches on the body which really bothered me but the deal was a good one, with our 1300.00 credit this really great tv would cost us less than 400.00, so I reluctantly agreed. We stood at the exchange desk for almost an hour, going over everything yet again and then the registers went down and they couldn't find any info on us and it was one thing after the other but we were patient and they finally, finally, got it together and let us get out of there.
Well guess what!!?? The new set was delivered two days later and they sent us a BRAND SPANKING NEW TV!! IN THE BOX!! Brand new!! We got a 2400.00 TV for less than 400.00.
I'm still smiling...