Gary Slusser wrote:
PostPosted: 11 Nov 2004
Note the date... that was the date of the "
honeymoon".
When I woke up and saw the true colors of who I had done business with I chewed off my arm and ran as fast as I could.
They all look great on their web site (and in a dark bar after too many beers). It's only when the order arrives and it's not what you ordered and he won't make it right that you scream and run.
One of the things that supposedly separates humans from other life on this planet is that we (are supposed to) posses the ability to learn from our mistakes. Some of us do and some of us don't and some continue to prey on those who don't.
That poster loves to drag out old posts from years back and refer to them out of context. He can't support his statements with facts so he tries with misquotes and out of context posts.
Long story short... people will get service if they buy locally. They will pay more and they will get more. If you don't think service is important then wait till you come home and find water running all over the floor at 60psi because the factory softener bypass leaks, but this online seller told you NOT to install or to remove a separate 3 ball valve bypass that was already there and would be just what you need in that emergency. Wait till you have to live with your 20+ grain hard water for a few days waiting for a part that may or may not be what you need to repair your softener.
Buying online has its hazards and those hazards are hard to see until some time after you click "
buy now" and then you are screwed with little recourse.
There are good and bad dealers (everywhere) selling everything, but one continues to illustrate here on the forum how you'll be treated after the sale. As his customer I say buying from any other dealer (anywhere) is a better move. That it not my opinion... it is my experience as his customer.
In real estate it's location, location, location. In water treatment it's
dealer, dealer, dealer.
BTW, shortly after that post in 2004 I was taught how to repair Fleck valves WITHOUT the special tools and it is easy. I've helped quite a number of people in the area that had minor problems with 20 or so year old Fleck control valves. That skill is shared by H2O_MAN and many other professional Fleck techs but Gary is
tool challenged so for him the tools are absolutely necessary.