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Water Softeners - What are the differences in brands?

 
 
Gary Slusser
 
  1  
Mon 5 May, 2008 10:08 am
Re: We manufacture the softeners and filters. My 2 bits.
Sorry, I missed these replies inside your quote above...

msjimmied wrote:
Many water treatment units are now assembled in China. Your resins could come from India. A lot of the control heads are made in China with chinese components. The most important part of your softener or filter is the control head. It's like 50% of the cost of the unit.

Gary Slusser wrote:
Can you name a few units and control valves that are assembled and/or made in China?


msjimmied wrote:
big box GE's. Actually at least 70% of those you see in the big box stores. It may be a name you recognize as being "USA" but they are made in China.

I take it you mean the Ecowater made GE, Kenmore, North Star, mortonsalt.com, Whirlpool and Ecowater dealers' units?

H20man, is THAT right!

msjimmied wrote:
And god help you if you have a proprietary head and FRP. (The reinforced fiberglass tank that holds the media). Cos now you will have to buy another lousy control head, or buy a new unit altogether.

What's wrong with FRP? It was used extensively for decades until Structural sent the manufacturing to India. Since then I don't see it used much but, it has a couple advantages over polyglass.

msjimmied wrote:
Sorry, I was not clear. I am referring to the structural vessels that will not fit a Fleck or Clack etc. Will fit only the proprietary valves.

I'm not aware of them, or do you mean the clamp on type valves and tanks?

msjimmied wrote:
Get a whole house filter. Follow that by a softener.

Gary Slusser wrote:
Do you mean a disposable cartridge filter? If so, they cause more problems for a softener than not. And a 2.5" x 10" model was never meant to be on a "whole house" basis.


msjimmied wrote:
No, a whole house filter. I generally will install a 10X54. I cannot understand why any self respecting water professional will install a 2.5X10 cartridge type filter for a whole house application. Even a big blue I would shy away from, cos it'll nickel and dime you.

I agree.

msjimmied wrote:
Don't listen to the guys who tell you to use rock salt. The dirt and impurities in that particular type of salt makes it more likely that your control head will clog with dirt and require a service call.

Gary Slusser wrote:
Clack and Fleck control valves don't gag on dirt, so what controls are you talking about and what blocks up on them?


msjimmied wrote:
Anything will gag on dirt. How many brine injectors gag?

I've never seen an injector blocked up by anything other than rust due to the iron in the customers' water. It blocks up the injector throat and filter screen too, but never dirt from a salt tank. And I used to do a tremendous business fixing equipment other dealers would say "is junk" and want to sell a new unit to replace it rather than clean an injector etc.. Rust from the raw water but not dirt coming from the salt tank.

msjimmied wrote:
If you have sediment in your water, you will need a sediment filter.... Not cartridges! I have seen too many woefully inadequate systems to count.

I agree totally. And yet Kinetico requires a disposable cartridge filter in front of all their softeners and says they believe all softeners should have one....
0 Replies
 
H2O MAN
 
  1  
Mon 5 May, 2008 11:04 am
Re: We manufacture the softeners and filters. My 2 bits.
Gary Slusser wrote:


msjimmied wrote:
big box GE's. Actually at least 70% of those you see in the big box stores. It may be a name you recognize as being "USA" but they are made in China.

I take it you mean the Ecowater made GE, Kenmore, North Star, mortonsalt.com, Whirlpool and Ecowater dealers' units?

H20man, is THAT right!


I think almost everything GE makes/sells is made in China.

I know that all of what ECOwater makes/sells is made in the USA.
This is just one of the many reasons Warren Buffett loves ECOwater.
0 Replies
 
msjimmied
 
  1  
Mon 5 May, 2008 12:33 pm
Ah, Gary!! That's a minefield for me. I represent some of the companies that make or assemble their units in China. I can even give you the manufacturer there who works for them. but that's a can of worms that I don't want to have to deal with. I can buy components cheaper from there than from their parent company here. Cheaper than even the wholesalers. About 50% cheaper in many instances. It's a pity. Does not make sense...it is manufactured here and then sent to China and then comes back cheaper. Go figure...you have to buy in container loads though. Why do you think we had the carbon tariff imposed on that product from China?

Carbon based filters are becoming more and more important to people as they realize that pollutants are making their way into our water supply. In L.A. there is a company that concentrates on just selling these units. Of course they have a something else in it that is supposed to do other kinds of whooo-whooo magic, I am skeptical. I won't mention companies by name, it's not good business to knock your competitors. But the point being, that today with awareness building that CLEAN water should be foremost, we as water systems people should be providing a solution. We should have done that years ago. We only sell three part systems. Clean, soft and then the under sink RO. Unless they opt for the salt free system, then we don't install the RO. Even the salt free systems will only be installed with a 10x54 KDF/carbon filter ahead of it. Not the little ones usually pictured on various sites. There is the comment that chlorine free water will cause contamination to build up in the plumbing after the treatment point. Yeah, so by pass the unit ever so often and let her rip. Big whoop.

The tiny little filters that Kinetico installs is a mystery to me. They are doing a disservice to the consumer. So also are the other dealers that install them. They are only adequate for point of use maybe in the under sink area. Not for the flow rate of an entire house. But you see them everywhere. That's not pre-treatment. That's a joke.

Sorry for ranting. It's this kind of stuff that got me to write on this board. I admire your years on this board trying to help people Gary. Maybe with more input from more ethical suppliers, we can take the mystery out of this business we are in. Give good value for people's money. Make an honest profit. Make your customers well informed consumers. That way we can be a better business model. Right now there are too many ex siding salesman in the arena.

Hey Andy, Thanks!
0 Replies
 
H2O MAN
 
  1  
Mon 5 May, 2008 12:59 pm
msjimmied wrote:


it's not good business to knock your competitors.


I'm glad you feel that way Cool



As for the industry... it is populated by ex-tin men and sellers that don't install or service what they sell.
Neither of these are good for the consumer.
0 Replies
 
Gary Slusser
 
  1  
Mon 5 May, 2008 03:19 pm
Re: We manufacture the softeners and filters. My 2 bits.
H2O_MAN wrote:
I think almost everything GE makes/sells is made in China.

But that is not true, the GE at Home Depot is made by Ecowater. Same tanks and control valve except for a slight difference in the motor, as Kenmore, North Star, mortonsalt.com and Whirlpool.
0 Replies
 
H2O MAN
 
  1  
Mon 5 May, 2008 03:22 pm
Re: We manufacture the softeners and filters. My 2 bits.
Gary Slusser wrote:
H2O_MAN wrote:
I think almost everything GE makes/sells is made in China.


But that is not true, the GE at Home Depot is made by Ecowater.


I did say almost everything ... so it is true :wink:
0 Replies
 
Gary Slusser
 
  1  
Mon 5 May, 2008 04:12 pm
msjimmied wrote:
Ah, Gary!! That's a minefield for me. I represent some of the companies that make or assemble their units in China. I can even give you the manufacturer there who works for them. but that's a can of worms that I don't want to have to deal with.

I just thought that since you are anonymous here and no harm can come to you, you could name a control valve brand or two that are made in China.

msjimmied wrote:
The tiny little filters that Kinetico installs is a mystery to me. They are doing a disservice to the consumer. So also are the other dealers that install them. They are only adequate for point of use maybe in the under sink area. Not for the flow rate of an entire house. That's a joke.

I agree. Maybe Andy would like to comment on that.

msjimmied wrote:
I admire your years on this board trying to help people Gary. Give good value for people's money. Make an honest profit. Make your customers well informed consumers.

Thanks. I've been doing just that for 21 years and business is booming.
0 Replies
 
msjimmied
 
  1  
Mon 5 May, 2008 09:42 pm
I think the one article mentioned would give you a little scope of the dimension of the trade. What good does it do to mention names except it would give a competitor bullets for his points. Maybe the best of us do not know where our goods come from.
There is no being anonymous on the net. As we type and post, there is a glowing snail slime of links that will come back to us. But let's cut through this, It's what it is.
What I would like to do is to have an intelligent conversation about what a good water system is, and let the consumer work his thought process through it.
Perhaps we have to draw the line in the sand as to what a system should comprise of, rather than have the lowest price quote. Doubtless there is such a thing as a budget, but we would be remiss if we do not inform a consumer what the drawbacks are when we design a more inexpensive system.
Set your standards for an optimal system that will last for years of maintenance free operation with the best possible water quality, and then give the consumer the options for a lesser degree of quality at different price points. But do not give them the cheapest system you can give them that will perform for the time it takes to keep them satisfied, just about the time the warranty runs out.
Amen?

Sorry I will not be able to post for the next few days, as I will have other things I will need to attend to. Take care...
0 Replies
 
H2O MAN
 
  1  
Mon 5 May, 2008 09:58 pm
msjimmied wrote:

Set your standards for an optimal system that will last for years of maintenance free operation with the best possible water quality, and then give the consumer the options for a lesser degree of quality at different price points.
But do not give them the cheapest system you can give them that will perform for the time it takes to keep them satisfied, just about the time the warranty runs out.


Amen.
0 Replies
 
Andy CWS
 
  1  
Tue 6 May, 2008 06:29 am
msjimmied wrote:
What good does it do to mention names except it would give a competitor bullets for his points.


Not that I would avoid dodging bullets but I was not sure what you meant by KINETICO'S "tiny" prefilters. There might be some dealers of any product out there that use inadequate filters, perhaps in your area you have seen this. I have seen some where inadequate equipment causes problems. It depends on the service department to determine the correct equipment in all circumstances, not just prefilters.

The filters we use have a NSF certified 42 gpm flow rate so there is no worry about being tiny. Periodical maintenance is required.

If you don't want to mention NAMES of companies/competitors as someone might be prodding you to do to avoid cannon fodder, then that is fine. It's fine to have a strong philosophy (regardless of direction), especially, if you stick to it.

Andy Christensen, CWS-II
0 Replies
 
Gary Slusser
 
  1  
Tue 6 May, 2008 10:05 am
msjimmied wrote:
What I would like to do is to have an intelligent conversation about what a good water system is, and let the consumer work his thought process through it.

Go for it.

msjimmied wrote:
Perhaps we have to draw the line in the sand as to what a system should comprise of, rather than have the lowest price quote. Doubtless there is such a thing as a budget, but we would be remiss if we do not inform a consumer what the drawbacks are when we design a more inexpensive system.

So you are saying the quality is based on the purchase price... I don't agree and neither do my customers. But I guess some people see it that way.

msjimmied wrote:
Set your standards for an optimal system that will last for years of maintenance free operation with the best possible water quality, and then give the consumer the options for a lesser degree of quality at different price points. But do not give them the cheapest system you can give them that will perform for the time it takes to keep them satisfied, just about the time the warranty runs out.

I see some contradiction in those statements. And again, you seem to be relating lower price with cheap quality.

Also, I already do all of that except the "lesser degree of quality" part. I guess I could do that too IF I wanted more after the sale type problems, but I don't, so I won't. I like after sale calls like the one I had 2-3 weeks ago. It was from a softener sale on 4 ppm of iron from 11 years ago. The guy said the softener had been working great until about 3 weeks ago and he was getting rust stains. After some questions I found his time off by 8+ hrs (he forgot to check it after doing some electrical work in his basement) and I told him what else he had to do to get his softener working again.

msjimmied wrote:
Sorry I will not be able to post for the next few days, as I will have other things I will need to attend to. Take care...

I'll anxiously await your return.
0 Replies
 
H2O MAN
 
  1  
Tue 6 May, 2008 10:38 am
msjimmied wrote:
Set your standards for an optimal system that will last for years of maintenance free operation with the best possible water quality,
and then give the consumer the options for a lesser degree of quality at different price points.
But do not give them the cheapest system you can give them that will perform for the time it takes to keep them satisfied, just about the time the warranty runs out.


Gary Slusser wrote:
I see some contradiction in those statements. And again, you seem to be relating lower price with cheap quality.

Also, I already do all of that except the "lesser degree of quality" part.
I guess I could do that too IF I wanted more after the sale type problems, but I don't, so I won't.


Shocked Oh MAN! . . . I side with Gary here in that I refuse to give my clients the option of reduced quality at any price.

Consumers that insist on receiving H2O service with a lesser degree of quality than what I consistently provide need to shop elsewhere.
0 Replies
 
Gary Slusser
 
  1  
Wed 7 May, 2008 09:17 am
Andy CWS wrote:
Not that I would avoid dodging bullets but I was not sure what you meant by KINETICO'S "tiny" prefilters. There might be some dealers of any product out there that use inadequate filters, perhaps in your area you have seen this. I have seen some where inadequate equipment causes problems. It depends on the service department to determine the correct equipment in all circumstances, not just prefilters.

I hear it is the Kinetico salesmen that specifies the filter during their sales activity.

Andy CWS wrote:
The filters we use have a NSF certified 42 gpm flow rate so there is no worry about being tiny. Periodical maintenance is required.

Andy, what is the physical size of that filter; I.E. 2.5" x 10" etc.? What size inlet/outlet does the housing have? I ask because many people that call me have had Kinetico out or are replacing a Kinetico, say that the prefilter is a 2.5" x 10". I do not believe any 2.5" x 10" cartridge filter will flow are 42 gpm. Do you have a spec sheet on the filter you claim has a flow rate of 42 gpm?
0 Replies
 
Gary Slusser
 
  1  
Wed 7 May, 2008 10:52 am
Andy, here's another instance of figures you have used that don't seem possible...

I'm hearing that you have told someone using 50 gals/day (1500 gals/month) of 19 gpg hard water, that a Kinetico model 2060 would regenerate every 8 days and use 9.7 lbs of salt per month and give them salt efficiency of about 4600 grains/lb.

No matter how I do the math or hold the calculator, I can not prove those figures. I don't know if it is me or my calculator or unsubstantiated figures as many Kinetico sales people are prone to do.

Here is what those figures look like to me: 1500*19=28500 grains (that's 3 regens in 30 days; 2 days shy of the 4th regeneration), 28500/9.7 = 2938 grains/lb efficiency (a far cry from 4600); or 3.23 lbs/regeneration and 7600 grains/regeneration, and 7600/3.23=2353 grains/ lb of salt. And 9.7/30= .3233333 lbs/day (30* .3233333= 9.699999 lbs/30 days).

What am I missing or doing wrong so I'm not accused of "misrepresentation" or "knocking the competition"?

Could it be the brand of calculator I'm using? It's an old cheap no name made in China model and I have never changed the battery. psssstt I'm thinking it's 'cuz I'm not using a Kinetico calculator.
0 Replies
 
msjimmied
 
  1  
Wed 7 May, 2008 04:33 pm
It was a shorter trip than I expected. But it's all good. Glad to be home. I think that was sufficient time for you guys to whip yourselves into a rich lather!!

Do a little research and it will bear witness to what I said about "Made in China". It is no big secret and you should be able to use that information with more authority. Don't count on what I tell you. Research and you will be amazed. Besides, it may be the only way you will be satisfied.

Regarding my quality remark. I always recommend the KDF/Carbon combination in the 10X54 size. I do not have the authority to tell someone that they have no other choice. It's the Bentley or walk.

They may opt for just the carbon filter. I can accept that. They will be informed as to why we recommend what we recommend. As you well know, KDF removes the chlorine through a chemical reaction, carbon removes chlorine through absorption. Carbon will last way longer with a KDF pre-treatment. With the KDF taking the load off carbon, the carbon can do what it does best, remove pollutants as well as odors, and improve the taste of the water. So! is that a lousy trade off? It's acceptable. Especially since you consider that most companies don't offer it at all.

For some commercial purposes like small coffee shops and hair salons, where installing a whole system may not be practical, I offer the 20x4 1/2 big blues with a sediment cartridge, a carbon, and a softener cartridge. No muss, no fuss...pick up a cartridge when the old one is expended and install it.

Would I sell a guy with 15ppm of iron and high sediment with a high hydrogen sulphide count just a softener? Heck no! It'll do no one any good. Am I clear on this? BTW, there are good business ideas in these paragraph. Use it.

In the brand that shall not be named...I stand by my observation that they are inadequate. My sister bought a house with a pre-existing you know which system in there. Since their water comes from surface water sources, they tend to keep the chlorine level high. 3ppm is considered mellow in those parts. The unit has been re-bedded twice in 7 years. 3 service calls for the controls. A total of $926 over a 7 year period. The previous owners left the paperwork. Oh yeah, it had a 10x2 housing as pre-treatment with a sediment cartridge.

You know to which brand I was referring to with the carbon mixed in with the resin...

And lets not go into the system that has 4 or was it 5 different medias in the same tank. The tank and the controls were one molded piece. If something starts going bad, the whole unit is replaced!! I guess at the prices those guys are charging, it makes no difference.

Shall I go on? No, you know what the heck I am talking about...Instead of protecting your product in the face of what is obviously wrong, how about some real information that people can use?

Have a great evening guys, I leave to tend to the BBQ.
0 Replies
 
H2O MAN
 
  1  
Wed 7 May, 2008 04:50 pm
msjimmied wrote:


You know to which brand I was referring to with the carbon mixed in with the resin...


There are several companies offering a GAC/resin mix and they have been for decades.
Some are better than others. Do your research.

Enjoy that BBQ Cool
0 Replies
 
msjimmied
 
  1  
Thu 8 May, 2008 10:44 am
Yes, I am aware of that. I posted shortly in reference to someone's question regarding one of them setups. I was specifically talking about that in my mind. So let's cut the "gotcha!" stance. It is getting a trifle irksome.

Let's discuss something else. What is everyone's opinion about the salt-free scale removing systems? Since there seems to be a movement afoot to ban salt based systems, what are the alternative systems out there that will take it's place? I don't want to discuss magnets. We have tested a unit and do sell them. I have my opinion, but will like some from the board and then maybe address some of our opinions together.
0 Replies
 
H2O MAN
 
  1  
Thu 8 May, 2008 10:55 am
msjimmied wrote:
So let's cut the "gotcha!" stance. It is getting a trifle irksome.


I'll take any stance I choose - let's cut out your feeble attempt to dictate ROE.
0 Replies
 
H2O MAN
 
  1  
Thu 8 May, 2008 10:55 am
msjimmied wrote:


Let's discuss something else. What is everyone's opinion about the salt-free scale removing systems?


Do you wish to start a new thread?
0 Replies
 
H2O MAN
 
  1  
Thu 8 May, 2008 11:08 am
msjimmied wrote:


Shall I go on?


I say NO.

At least not until you post an introduction and H20 experience in your profile for all to see.
0 Replies
 
 

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