I wouldn't mind a special section in planes for children and parents,
it could ease a lot of tension between other passengers and be less stressful
for parents as well. All this provided, there is a flight attendant who is
trained to react calm under duress.
The same is true for the FAA regulations concerning flight attendants,
High Seas.
Quote:Airlines prefer to hire poised, tactful, and resourceful people who can interact comfortably with strangers and remain calm under duress. Applicants usually must be at least 18 to 21 years old, although some carriers may have higher minimum-age requirements.
Quote:Trainees learn emergency procedures such as evacuating an airplane, operating emergency systems and equipment, administering first aid, and surviving in the water. In addition, trainees are taught how to deal with disruptive passengers and with hijacking and terrorist situations.
Quote:Before the plane takes off, flight attendants instruct all passengers in the use of emergency equipment and check to see that seatbelts are fastened, seat backs are in upright positions, and all carry-on items are properly stowed. In the air, helping passengers in the event of an emergency is the most important responsibility of a flight attendant. Safety-related actions may range from reassuring passengers during rough weather to directing passengers who must evacuate a plane following an emergency landing. Flight attendants also answer questions about the flight; distribute reading material, pillows, and blankets; and help small children, elderly or disabled persons, and any others needing assistance. They may administer first aid to passengers who become ill. Flight attendants generally serve beverages and other refreshments and, on many flights, heat and distribute precooked meals or snacks. Prior to landing, flight attendants take inventory of headsets, alcoholic beverages, and moneys collected. They also report any medical problems passengers may have had, the condition of cabin equipment, and lost and found articles.
Our stewardess in question was not exactly calm under duress and
she did not know how to deal with disruptive passengers either. First
she wanted to drug the baby and then she run to the pilot claiming
personal threat (not proven she said/she said). So according to the FAA
guidelines, this flight attendant failed in every instance.