You missed one, unless the systems have changed in the past few years. If you press one or two as instructed, you are actually dialing a phone number. If that number happens to have a 9xx area code, your next phone might include a surprising charge. Of course, never dial a 9xx area code.
I used to get calls from Rachael from card member services telling me there is no problem with my account at this time
. I think they fired the poor girl. Now it's a male voice. Far as I'm concerned, it's Rachael or nobody.