@tsarstepan,
tsarstepan wrote:Is this overkill? Necessary medicine? Somewhere in the middle?
PR stunt.
As I understand it, two black men were expelled from the store for not buying anything, and now black people are yammering about racism.
I'm not sure if it is the best policy to kick people out of a store if they are not buying anything, but I've heard of it happening in other stores. I see no basis for accusations of racism.
If a bunch of silly people are falsely accusing you of racism, and you can manipulate the silly people into going away by putting on a publicity stunt, it's probably a good business move.
They might want to also consider a policy against kicking people out of stores just because they aren't buying anything right then. My instincts are that it's not a good business move in the long run. Then again, I'm not an expert on business or store management.