@Frank Apisa,
You are way out of line, Apisa.
"Yeah...they are such evil people there at the VA. Part of all the evil government we have. They are all incompetent...and if only they would listen to people like you...all would be better."
EdgarB witnessed incompetence and you tear him down.
Yes, there is incompetence in all hospitals, some more than others, but even in the best. There is also exhaustion, and so on, people learning, but some workers aren't good at it, and I include surgeons and administrators in this. I know some of the better hospitals, smaller and larger, but horribleness happens, sometimes for fault.
Being an odd teen, I read about medicine since I was thirteen or fourteen, now long ago, lots of old med history and current (then) med accounts, in books, back then.
I'm a fan of Atul Gawande, a guy whose writing tries to address a lot of the greater ills.