RainSoft water softener problems

You can bypass and remove the softener leaving only the by-pass and plumbing behind.
You will need a new bypass assembly when you re-install.

Financial compensation in exchange for services rendered.

THD receives a fixed % of the sales price on every sale. That's it. Just like the hundreds of other Service Providers participating in the THD authorized Home Services program.

THD receives a sales commission, this commission pays for the floor space.
RS dealers sell more product making it a huge success for RS corporate.

Hmmm.



bogart

bogart?

We have a RainSoft System- purchased 2/11/08. We LOVE it. Unfortunately the service we have received from A/B Marketing in Jax is terrible. The technicians are wonderful it's the people "IN" the office. We have had them out 3 times for a timer issue. They finally installed a digital timer, didn't put the cover over the top of the timer to protect it from the sun though. Never installed a water run-off line (I believe that's what my husband called ?) not sure. The latest tech said it should have been installed in the beginning-that's over a year ago. A/B Marketing called about our annual service- my husband asked the price 3 times and even asked each time if that included the P12 filter under the sink. He was told yes and if we weren't home to leave the check at the tank and the tech would leave the filter on the porch. Wound up my husband got home before the tech arrived- the price quoted did not include the filter like he was told and they wanted another $100 for filter. I called the company and complained and the only response was "well, we can't have employees telling our customers the wrong information. I'll have a talk with that employee." Now today they are calling me back wanting me to pay them to have the filter installed. I'll find one online and my husband can install himself.
When we were shown the system no one ever explained the annual service calls- and amount of money it would cost. Now I'm told if we don't do the service calls we 'void' our warranty.
It's just frustrating that we weren't told everything up front! The tech told my husband "well, if they had told you everything you probably wouldn't have bought the system". I probably would have still bought the system but at least I wouldn't have felt as though I'm being scammed now.

I'm from old school, and if it isn't broken, don't fix it. Customers ask me all the time if they can get on an annual service agrement, and I tell them that I don't do that. I could come out , look everything over and 2 weeks or 2 years later something happens that requires another call. I tell them to call me when they think something is wrong. P-12 is a 5 minute replacement.

You are not alone... there are thousands of RainSoft customers is the same boat with you.

If the salesman does not cover the cost of ownership in detail, he is doing you a big disservice.
I explain the cost of all post sale service and maintenance in great detail when I price all systems and before the customer writes a check.
BTW, I have replacement filters for the P-12.

I am also in the softener business and have been for the past 6 years. I have worked for RainSoft at one point and also bought into their propaganda. Though they are not the worst company they are far from the best. Add customer service into the equation and it only snowballs. They do use a very good valve and resin, but the rest is just OK. The lifetime warranty that they brag about really is not lifetime at all. For as much money as they charge and as much as they brag about their systems, you would think that they would not want/need to pro-rate their systems. It is not a bad system, just definitely far from being the best!

One thing that you can do is let the know that you are going to report them to the city of which you live in. Most cities require a permit to be pulled and I can tell you from experience that I have never seen one company yet pull a permit. That in it-self is a violation of local and state plumbing codes. So if they have 500 customers, I doubt that they want the state to know that they are breaking the law.

That is 100% completely inaccurate! In NO way shape or form is there any truth to that! Who ever told you this prbably is not smart enough to know their own name, sorry.

+1

Did you know hard water can not be conditioned without using salt?

I agree, although it can be made to look like it's conditioned, it's still hard, and will show that on a hardness test.

I beta tested one of the new no-salt descaling systems, all it did was make the water feel sticky.
And yes, the before and after hardness test remained unchanged @ 8 gpg.

I have a HUGE complaint with how we were treated by the Rainsoft guy that came out to test our water when the sample we left tested "inconclusive". That should have been a clue that their marketing and selling practices are underhanded. We allowed them to come into our home (not knowing they were a RainSoft representative) and were told it would just take 20 min to further test our water at the kitchen sink. Right. More than an hour later and listening to how horrible our water was, "isn't this gross" was what he kept saying...we were offended at his comments. He said he was just trying to teach and inform us. So when we told him we weren't interested....wow! he got upset and irritated with us. "So...you don't care??" We kept trying to tell him we understood what he was saying to us, but were not interested. He kept pushing and pushing in the most intrusive and upsetting ways. Even after he had packed up his equipment, he asked me..."what could I have done to convince you to listen further to my presentation". I told him nothing...we just weren't interested. He was obviously irritated and stormed out saying if we weren't interested then obviously we didn't understand what he was telling us. Because of this experience, we will be even more sceptical of ANYONE who tries to sell us something over the phone, door to door, etc. Don't call us...we will call you. I hope this helps someone else who may allow Rainsoft to just test a sample of their water...for no cost...just to let you know. HAHA

They are famous for that type behavior.

The best way to go about improving your water is to learn all you can about equipment choices and then buy from someone that will inform you about those choices without 'selling' you something.

I suggest using a Clack WS-1 control valve on any softener or filter that you buy.

RainSoft sales reps are taught to try at least 6 different methods to "close the sale".
I would be surprised if the "sales manager" does not call you in a few days with an apology and a greatly reduced price.

This is a "drop close"... don't fall for it!

If you are interested in improving the quality of your household water I suggest that you find a local water quality improvement specialist
that assembles system with Fleck control valves (I use the digital 2510 SE). Another option is to contact your local ECOwater dealer.

Good luck and thank you for sharing your experience here on A2K.

I just purchased a Gold Series Rainsoft unit and the wires that go to a three screw wiring terminal as well as a wire that is connected to the flow valve
(has a small computer type plug) were disconnected and I don't know how to connect them. Any help will be greatly appreciated.
Thank You

I can email an installation and set up manual PDF...