Hello H2O MAN,
We have a RainSoft QA/Q2 that we have had for about 20 years and has served us well until now. When we first bought it new we were led to believe that it had a lifetime guarantee. It now starts a regeneration cycle at random and can do this several times in one day. We have taken it to our local dealer who tells us that the computer is defective and is obsolete so cannot be replaced. furthermore the head cannot be upgraded either. All they can offer is to upgrade the whole system for us at a cost of some £2,300 giving a 5 year guarantee.
Is there really no other choice other than scrapping our system and buying a new one. What happened with the original guarantee? Could we use it in manual mode by periodically activating a regeneration cycle manually then switching off the controller?
Grateful for any advice.