osso, yes I do get it and not everyone has had introductions to Ms. Manners,
but DD always seems to look for others being at fault and not her. She passes the blame and doesn't take responsibility for her actions. Plus you don't need social cues to know that you don't throw ketchup in front of people - you wouldn't even do that at home with your family.
In calling out that the credit card was declined, she could have apologized to
management (after she was reprimanded) and assured them that it won't
happen again. Instead she comes here and wonders why management found
fault with her. Remember, her question was "Why do some management suck and others don't? "