My personal RANT about the ever growing trend of (Self Checkout) in stores.

My personal RANT about the ever growing trend of (Self Checkout)

Where should I began. First let me start off by saying that I hate the very existence of Self Checkout. When I go into a grocery store or any other type of store, I didn't come there to perform UNPAID FREE labor. Scanning products and bagging products is the function of PAID employees.

Now if someone tries to tell me that the store is providing self checkout to better serve the customer or to make it more convenient for the customer, I would say that's a load of BULLSHIT. Anyone with basic common sense would know that's not true. I would respond to that bullshit by saying: "What happen to the cashier express lane they use to have?" I remember the days when there were two lanes dedicated for customers who had 15 items or less. Sometimes those lanes were dedicated for customers with 10 items or less. And those express lanes were all manned by real cashiers. They were NOT Self Checkout. Those express lanes were designed to help customers with fewer items to get in and out of the store quicker.

Now, let's talk about what's really going on with the ever growing trend of Self Checkout. The existence of Self Checkout doesn't have a damn thing to do with providing a better service for the customers. If that were true they would not have replaced the (10 item or less) manned express lanes with these Self Checkouts. If you don't believe, next time you go into a store, look around to see if you can find the old express lanes with a sign posted 10 items or less. It's been some years since I've seen any of those posted express lanes which were actually manned by real cashiers. Those express lines that were manned with cashiers often moved quickly because the lines were for people with small number of items. The point I am making is there was never legitimate reason for these Self Checkouts except for cutting labor cost. It was never about the customer service aspect. There was never a customer service reason for creating the existence of Self Checkout.

There's been times when I've gone into a store and there were no cashiers. It was only self checkouts. My main point is "Why am I doing employee duties when I SUPPOSED to be the customer?" "Am I the customer or Am I the employee?" "Shouldn't I get a paycheck if I scanned and bag my own items?" Bring that the old (10 items or less express lanes) when the cashier scanned my items and bagged by items for me. Let's not forget that those old (10 items or less express lanes) that had real cashiers move pretty quick.