sozobe wrote:Speaking of enormous restraint -- what did you do to that stupid clueless receptionist?! TWO AND A HALF HOURS?? Geez!!
I went home - I had chest pain.
Security was discussed later.
Actually, for a place working with lots of violent folk - community corrections is pretty incident free - one of us got held hostage for a bit once. Talked her way out.
Actually, our clients tended to misbehave other places - one of my old corrections clients - a lamb in my office - had escaped from guards in the hospital I worked for in my next job - and had held the two receptionists in the social work department hostage with a knife. He got kinda bored, cos nobody noticed - there were no security folk in place then - and no cameras. A patient once wandered the corridors of the hospital with a shot gun for a few hours, before going up and shooting up the psychiatric ward. And outpatients often called us when patients went nutso - because hospitals don't call police on patients!!! (There are security folk now - because hospital are where so much patient to staff violence now occurs - especially in Emergency.)
I had to go to the CEO about a pair of patients who had:
Assaulted the transport clerk with a cane
Tried to strangle two nurses
Thrown full, glass, bottles of soft drink at other patients and staff
Gone nuts in outpatients, and run around hitting anyone and everyone with their "blind" canes (they had had a guide dog taken off them, too, for cruelty) Heehee - all the doctors ran for their offices - leaving the patients and clerical folk to cower behind desks. The orderlies, who were supposed to be the security staff, came to get me, cos I had sort of taken on a co-ordinating role with these two - they wanted me to go and control them. When I said to call the cops, they got all sniffy.
The assaulted nurses were ordered NOT to inform police by the head nurse.
I went to the CEO - and they were told that police would be called in future, and they would be banned from the hospital - like lambies, they were, after that.