Customer call center jobs
exported from U.S. to India
By MICHAEL GOLDSTEIN
SPECIAL TO THE DAILY NEWS
Overseas connection: Workers in India field calls for such U.S. companies as GE, Citigroup, IBM and Ford.
Calls to toll-free customer service numbers at such New York companies as American Express, GE Capital or Citigroup are increasingly likely to wind up in India.Call centers - customer service operators and telemarketers who interrupt dinner with once-in-a-lifetime offers - are a $100 billion business, according to PriceWaterhouseCoopers, and much of that is going abroad. Companies like GE, Oracle, British Airways, Conseco, IBM, McKinsey, Ford, Citigroup and Microsoft are outsourcing thousands of U.S. jobs to India, attracted by an educated workforce with 250 million English speakers and lower costs."Over the next 15 years, 3.3 million services industry jobs and $136 billion in wages will move offshore to countries like India, Russia, China, and the Philippines," Forrester Research said in a report. Ireland has become another major destination.
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One-Dimensional Growth
Since 1998 the United States has lost 11 percent of its manufacturing jobs—and the much vaunted productivity gains of the digital revolution seem to have disappeared. We need an industrial policy that produces real growth
by David Friedman
E ven before the collapse of the stock market and the recession of 2001 dispelled the illusion that we had escaped the business cycle, there were reasons to doubt that America was truly experiencing the miraculous rebirth that some people claimed it was. Although productivity, after years of stagnation, did increase during the boom years of the past decade, even at its late-1990s peak the economy did not produce jobs any faster or for a longer period than previous expansions had. In the ten years 1993 to 2002 the U.S. economy created barely more jobs than in the previous ten years, when the working-age population was smaller. Moreover, job growth in the nineties was strikingly uneven across industries. Since 1998, in fact, America has shed 11 percent of its relatively well-paying manufacturing jobs, the second worst rate of job loss in the past fifty years.
http://www.theatlantic.com/issues/2003/01/friedman.htm
c.i. Since you are determined to talk about thhe economy this should interest you. IMO unless the loss of jobs are addressed we are headed for a third world economy. How many jobs can Mc Donalds supply