@Butrflynet,
I don't know that brand and the company ways, but sorry to read that.
It's hard to tell from here at my computer if the company is a big mess or that this is actually not worrisome at the found level.
It was a long time ago that I got a degree from a fine place in bacteriology, but with years passed, I'm no expert.
I'd like to hear from present day bacteriologists.