Humans get to have opinions on situations we hear about.
Bearing on the case? I figure the hospital has a few more "these are the rules" meetings to hold, and, who knows, maybe they already had those before all this.
People react humanly - the Queen's on the phone!!!
I don't really blame anyone in this situation, have sympathy for all, less for the djs, but I don't condemn them either.
I've told this story before on a2k, but here it goes again:
Back in the later 1960's I ran (all by myself) an immunology clinical lab at a university medical building. That was my first such job and I worked my buns off. Some of the testing we did was relatively new as labs went. Anyway, Prince Philip was there on a visit, and I was warned by the department office that the head of the department was bringing him to visit my lab in a few minutes.
I went to the restroom and stayed there for what I figured was enough time.
This was a mixed reaction. I was then still a shy sort of person, utterly polite though beginning to change and relax on that. And, I'm 15/16ths irish and 1/16 welsh, though at some lengthy remove, mostly a Californian. I've never been all that knocked out by English history as something I should just like (I have similarly irish friends who were pretty in love with England, sort of like me with Italy). I'm not very antagonistic either. In memory, I was enough irritated that I had an extensive pee break. One of my ruder moments.
So, human to human with probably opposite reactions and backgrounds, I understand, I think, the woman's despair, however complicated.