@Nancy88,
Nancy88 wrote:
The name phone shop may cause some misunderstandings, however. When I saw the name "Phone shop", I first regarded as a shop where sells handsets and phones.
This is exactly what they are.
Quote:But where do you go if you don't pay it on-line? I mean there must be many small branches of BT on the street.
No, there are not many small branches of BT or any other phone company on the street. This appears to be a feature of your society or country.
I have discovered that BT closed all their shops a few years ago. In fact they sold them to a mobile phone company called O2. Here is a picture of an O2 shop.
Now you can pay your BT phone bill online, by phone, or in person in a bank or post office (there are lots of these)
You need to understand that in Britain -
Up to the 1980s the telephone service was a State monopoly run by a branch of the Post Office called "Post Office Telephones". In those days you could pay the bill by post or by going into a Post Office.
In the 1980s the Conservative government privatised many State businesses: British Railways, British Airways, Post Office Telephones (which became British Telecom) and also "utility" suppliers (gas, water, electricity). Now people are free to choose which phone or utility supplier they want to use. People pay their bills online, by phone, or in banks or post offices.