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I have a problem with my printer.

 
 
Reply Wed 8 Sep, 2010 04:45 am
I have a problem with my printer. The online light comes on but the printer does not draw in paper from the sheet feeder nor print a document. Can you please help
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Type: Question • Score: 1 • Views: 1,285 • Replies: 1
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engineer
 
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Reply Wed 8 Sep, 2010 06:17 am
@lizawelch,
Does the printer try to draw in paper? (Can you here the motor turning?) If yes, you have a mechanical problem. If no, you might have a driver or cable problem. Does the computer show that the printer is connected? If no, then you probably have a problem with your cable or printer port. Try connecting the printer to a different port if one is available. If you are running Windows 7 on an older machine, sometimes it loses the USB ports and a reboot will help.
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