Dealing with Automated Phone Systems.

Now why didn't I think of this?



It usually falls to me to make any calls that are going to involve "press 8 if you want to…." Or "please state the last four numbers of your SS….."

Yesterday the grand poobah calls me to say we got a bill from the hospital saying they've given our insurance company adequate time, blah blah blah and didn't I just talk to them about this last month?

For a change, I asked him if he could please handle it this time.

This morning I asked if he had made the call. He said "Yeah, I had to press a million buttons and speak all kinds of sh!t into the system. Then, I had to call the business office of the hospital, and I'll be damned I was gonna have to go through all that again."

Here's what happened…..

Automated System: Please state the name and social security # of the primary card holder.

Him: F*CK YOU.

Auto System: I'm sorry, I didn't understand your response. Could you please repeat?

Him: BLOW ME.

Auto System: I'm sorry, I still did not understand your response. Let me connect you to an operator.