Rainsoft Amazon Troubleshooting

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I'm determined to maintain my own Rainsoft equipment... irregardless of the cost - at least I'll learn from my failures! I've had the system for six years and while I'm frustrated with the cost of proprietary parts and sketchy dependability of the system I admit that I have been part of the problem in being unwilling to spend the money to have regular maintenance performed.
Recently, I purchased about $65 worth of parts and have some questions. In the regeneration of the softener, what should be happening at each stage - especially in regard to the trigard (when should it be empty, full and in the process of filling). The rear valve seems to be a tricky adjustment and I'm wondering if there are tips in determining how to get it adjusted properly. This valve seems to have had an additional copper spring (doubled) to improve the lifting capacity - is that necessary? Beyond replacing o-rings, what are the critical aspects of maintaining good function of the valves? Tips and tricks?
My inlaws have another brand of softener and their water seems to be very slippery. My water has never been that way making me questions whether my unit is working as it should. Is there a home tester that would enable me to test the hardness of the water before and after it has been treated - what do they cost and where would I get one?
I've got the iron filter as well as the softner. How do I know if that unit is doing its job other than a lack of yellow staining in the showers - or is that the best answer to this question?
Please tell me what you can.
Brian
[email protected]

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I NEED HELP TOO PRETTY PLEASE!!!
Sad

I have had problems with my rainsoft.. I am on a well system and I have five tanks. The clorine tank is suppose to run when I turn on the water in the house. It now only cycles when the tanks run at night. I am also determined to fix this on my own. My dealer is useless and Ive spent at least 1000 so far in the past four years to fix it. Please if any one can help me..reply or email...Thank you...

At wits end,
diana

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Re: I NEED HELP TOO PRETTY PLEASE!!!

moonstarflwr wrote:

I have had problems with my rainsoft.. I am on a well system and I have five tanks. The clorine tank is suppose to run when I turn on the water in the house. It now only cycles when the tanks run at night. I am also determined to fix this on my own. My dealer is useless and Ive spent at least 1000 so far in the past four years to fix it. Please if any one can help me..reply or email...Thank you...

At wits end,
diana

Email sent ~

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Rainsoft Amazon Troubleshooting
I have one of the programable system. I am trying to find out what the @ symbol on the lower left hand side of the key pad does. No one I have contacted knows. Does anyone else know. My system is also filling the salt tank with too much water and over flowing. Any answers please.

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Re: Rainsoft Amazon Troubleshooting

New guy wrote:

I have one of the programable system. I am trying to find out what the @ symbol on the lower left hand side of the key pad does. No one I have contacted knows. Does anyone else know. My system is also filling the salt tank with too much water and over flowing. Any answers please.

Press @ then press check and it will display gallons used.
Check it, then flush a toilet and check it again.
The number should have increased by 2 or 3.

The salt tank problem is usually caused by bad O-rings
on the piston and brine injector. You may also need to
replace the brine and drain tabs.

HTH ~

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Rainsoft Amazon Troubleshooting
Thanks for the help on the symbol and the seals, but I have another question concerning my filter. The neck has a crack that I just discovered while dealing with my water-softener and is barely leaking. I don't know how long it has been leaking because of the brine tank overflowing. How long is the warranty on the tank neck? Will I have to buy a new tank?

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Re: Rainsoft Amazon Troubleshooting

New guy wrote:

- The neck has a crack that I just discovered while dealing with my water-softener and is barely leaking. I don't know how long it has been leaking because of the brine tank overflowing. How long is the warranty on the tank neck? Will I have to buy a new tank?

Your welcome.

Is the tank light grey in color like this softener and GAC carbon filter?

http://www.athenswater.com/images/vinnings_before.jpg

Or, is it green like this softener.

http://www.athenswater.com/images/deerfieldafter.JPG

Many of the grey tanks are defective.
They have necks that crack even after a few years of problem free service...
You will see a constant dribble and puddle of water - possibly a stain.
A few also had a defect in the shoulder area that would allow water to seep out
between the strands some even had pinholes that would spray across the room.

RainSoft and it's dealers are fully aware of this known problem

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Rainsoft Amazon Troubleshooting
The tanks are light gray just like the first pic. I will try to contact my rep tomorrow. Thanks.

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Rainsoft Amazon Troubleshooting
Does anyone have a phone number for rain-soft so that I might get my tank fixed. My rep. is a prick. He wants me to pay $150 for the tank not labor for a manufactured defect. I have already payed $5,000 for this system and they want more. He is also stating that I have to ship the tank back to the main office and pay for all of the shipping. Is this the only course of action I have.

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The toll free # is listed HERE

The dealer gets a credit from the factory for ever defective tank they swap out as long as they cut off and return the bottom portion of the bad tank with the production code on it.

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The chances are it may be better to have the tank replaced with another one and have a local specialist do the work; at least from a place you can actually go to their office and conduct business. There ARE quality tanks out there that can be interchangable as long as the treading is the same. You can even get one for a good price on-line delivered to your address.

I am sorry that you having such a difficult time with the (only?) company that offers a "LIFETIME" WARRANTY. Do a Google search and you will find your situation is not atypical.

To moonstarflwr:
Yours might be a typical chlorination/dechlorination set up. Your chemical feed pump is probably connected to your pressure switch and kicks in only when the pump is activated. So it will run while your system is backwashing. This is not unusual but it does exhaust your chemical supply faster.

Did the sales rep say that it would be used for household water use only? It might not be his fault totally as some companies train for the sale and its close and avoid valuable time educating them on the basics of water treatment.

Andy

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Re: Rainsoft Amazon Troubleshooting

New guy wrote:

Does anyone have a phone number for rain-soft so that I might get my tank fixed. My rep. is a prick. He wants me to pay $150 for the tank not labor for a manufactured defect. I have already payed $5,000 for this system and they want more. He is also stating that I have to ship the tank back to the main office and pay for all of the shipping. Is this the only course of action I have.

No this tank has a lifetime warranty.THat is a pretty steep service charge,we cut the serial #'s out and send them back to the factory!

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Re: Rainsoft Amazon Troubleshooting

gobansheego wrote:

we cut the serial #'s out and send them back to the factory!

And who are we ?

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Rainsoft Amazon Gold - Drain
I recently moved, and brought my Rainsoft unit with me. Instead of having to pay a RS rep to re-install the unit in my new home, my plumber installed it at no additional cost while installing the rest of the plumbing. However, I don't remember how it was previously hooked up (Rainsoft rep disconnected it for me), and if it had a drain. I don't remember it having one - only a small hose going to the brine tank float valve, and a slightly larger one attached to an elbow near the top of the brine tank. Can anyone tell me if the Rainsoft Amazon Gold unit requires a separate drain hose, and where it should be connected?

Thank you,
Dustin

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Yes Dustin, your Gold series used a drain line for backwashing/regeneration.
It needs to drain into you septic/sewer or outside.
It also needs a trapped air break. Your plumber should be able to help you with this.

HTH ~

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Thanks! Can you tell me exactly where the drain hose is supposed to attach to the unit? There's a black hose on the left side that is connected to the elbow in the brine tank - that supplies water to the tank when I push the regen button. There's also a smaller black hose connected to the brine tank float valve. Are those two hoses properly connected, or is the larger one supposed to be the drain hose?

Thanks again,
Dustin

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Dustin2772 wrote:

Thanks! Can you tell me exactly where the drain hose is supposed to attach to the unit? There's a black hose on the left side that is connected to the elbow in the brine tank - that supplies water to the tank when I push the regen button. There's also a smaller black hose connected to the brine tank float valve. Are those two hoses properly connected, or is the larger one supposed to be the drain hose?

Thanks again,
Dustin

The small line is your brine line and goes to the salt tank.
The larger line is your drain line.

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Thanks so much! You've been a great help!

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Rainsoft Amazon Troubleshooting

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