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OCCOM FOOLISHNESS Strikes again! New Restaurant opening soon

 
 
sozobe
 
  1  
Reply Sun 5 Jun, 2005 07:58 am
Geesh, sorry about the computer thing! The menu looks yum-my, and quite reasonably priced, too. (Continuing to enjoy the saga as it unfolds.)
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ossobuco
 
  1  
Reply Sun 5 Jun, 2005 10:35 am
That is quite an inviting menu!

I sympathize with the difficulty of doing lunch too. A lot of restaurants in my town have given up on it, and my guess is that it has been because the clientele have been slow to make the extra work/extra money pan out for the effort. And it has been hard for those of us who do like to go out for a nice lunch, say, once a week, to lose the good places to go to (they have, by and large, still stayed open for dinner). Lunch once in a while has been a good way for business partners to "take stock" and mellow out a bit...
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sozobe
 
  1  
Reply Sun 5 Jun, 2005 10:45 am
By the way, nicely written menu -- I sense your hand in it, especially all those exclamation points! :-D
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Thomas
 
  1  
Reply Sun 5 Jun, 2005 11:50 am
OCCOM BILL wrote:
7:24 p.m. our computers went down with a message that our computer wasn't authorized to use the software it uses. Cash locked up, orders by hand (by servers who are too young to ever have written them that way before), working off a hardware software combination that cost 5 figures not counting cents (argggh!) Attention computer nuts... restaurant software is as expensive as it is primitive so give me a holer if you think you can make it simple to provide simple choices when filling in blanks and choosing multiple printers.

I remember reading an article in Linux Journal about an open-source-based restaurant and point-of-sales system called Viewtouch. It starts at two figures per month including support, and seems to be moving up to low three figures per month as the license covers more and more PDAs for your waiters. That price sounds about reasonable to this layman. I remember the developers say that their customers liked the solution, but of course they were promoting themselves, and anyway, Linux Journal is a nerd magazine, not a how-to-run-your-own-restaurant magazine. Still, you may want to take a look at the software. Good luck! (And as to the question of your poll: You're crazy, but in a good way. Smile )
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OCCOM BILL
 
  1  
Reply Sun 5 Jun, 2005 10:56 pm
Thanks MsOlga. I read you loud and clear about lunch Osso. We do it more for advertising how good my partner's cooking is than anything else. There isn't much money in it.

Soz, the saga is epic... but I don't have time to tell it yet. There's two to twelve more things every day and I can't seem to make it half way down the list. I've never had so much trouble delegating before. I am taking Tuesday off, anyway. Those thinking of trying this should be well enough financed to hire and train a staff in advance. The middle of season is a hell of a time to learn anything let alone everything.

Thomas, your sight looks very interesting and VERY reasonably priced at first glance. Thank you much.

Oh, Brooklyn does have PM's and ... WOW. :wink:
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Stray Cat
 
  1  
Reply Sun 5 Jun, 2005 11:34 pm
OCCOM Bill, I'm relatively new here...but I've been reading bits and pieces of this thread...and I just wanted you to know I'm so happy for you!

Always glad to see someone take an opportunity to do something they find interesting, challenging and enjoyable.

And speaking of interests....sounds like you have a particular interest in a certain lady on this thread.

That Brooke is gorgeous, and sounds like a sweetheart!! I hope you can both get together soon!

I'm sure things will get better and better -- for you and Brooke!

BTW, do you have any leftovers at that restaurant? (purring hopefully)
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OCCOM BILL
 
  1  
Reply Fri 10 Jun, 2005 01:18 am
Breaths for the first time in days... since receiving a call from Dennis Getto, THE Milwaukee Journal-Sentinel food critic that makes and breaks restaurants with the stroke of his pen… who dined here the other night.
[URL=http://www.onwisconsin.com/dining/dining.asp?id=3625]Dennis R. Getto[/URL] wrote:
Scouting Report: Cedarburg Bistro
By Dennis R. Getto
Journal Sentinel dining critic
Published: June 10, 2005
For the past few years, the restaurant in the Victorian mansion in downtown Cedarburg had been an Italian spot called Camille's.

That changed two weeks ago when the restaurant reopened as Cedarburg Bistro. Owners Jeff and Diane Robinson and Bill Ward have introduced a new bistro-style menu to the 120-seat restaurant and decorated the outside grounds with multicolored mulches that match the colors of the building. They have also reintroduced a number of wraps and sandwiches served at lunch. Appetizers and varied selections of wines are also available.

The main menu features a respectable cross-section of meat, poultry and fish, with three Italian pasta dishes. A bananas Foster ice cream cake on the menu captures the spirit of that classic American dessert.

In addition to indoor dining on two levels, the Bistro has 30 seats outdoors.

Interestingly, he seems like a very nice man. He said he'd never actually critique a restaurant as young as ours (Phew!), so we've got some time to get our sh!t together. Today we did our first Charity event and I'd say it went pretty well. Camp Heartland is for children afflicted by HIV who were not allowed to go to camp with other children for reasons that were obviously no fault of their own. Last year the event raised $40,000+ by some 125 restaurants or so. This year I can proudly report that we're donating $750 (25% or our gross sales) on top of whatever our generous customers donated. (This is the kind of selfish act that makes my partner and I feel better about ourselves, Rand fans.)

Next week is our benefit for Love for Lexi. This poor kid needs a multi organ transplant. Crying or Very sad We're hoping to raise at least $4,000 plus to help cover the expenses insurance doesn't.

I actually got to go downtown in Milwaukee on Tuesday (too late for a good dinner everywhere in Cedarburg, including by us because it was after 9:00. :wink: ) We went to the Twisted Fork and it was good, but I'm happy to report neither the drinks nor the food was as good as ours. It sure was nice to take a me-day though... even if it was just a late night.

I've decided to train a replacement bartender for me so I can focus more on other things. 19 year old girl who doesn't drink, has read Atlas several times and already works like she owns the place. One day, her and her boyfriend (also an a$$ buster on the payroll) may very well own the place. I could easily see them managing it in the not so distant future. In this day of me-me-me children, or X-generation or whatever the common complaint may be; these kids stand out, head and shoulders above their peers and I think I'll likely cry come fall when they leave for college. Sad

Much of the old staff is now gone... and along with some of the wisdom about the place, so went most of the drama. I hate drama. Give me cold hard efficiency, not emotion when things heat up... okay? And don't make mountains out of molehills when we're slow either… got that? Or say goodbye. Some of the servers that came with the place were so good it takes two people to replace them... but I'll take two non-drama orientated persons with some raw aptitude over one drama-driven seasoned pro any day. Except, perhaps, the day the Critics show up. :wink:

My workload is still staggering, but seemingly a walk in the park compared to my partners'. How he deals with the heat of the kitchen in the heat of the rush, day and night, day in and day out, I have no idea. He's pretty special. The food here really is amazing and it's all him. If I can ever get my servers to deliver service half as good as his food, we'll become very, very wealthy in short order. I can't tell you how much fun it is to hear the oohs and ahhhs so consistently.

By the time Summer is over, I'll be ready for the slow season... but I'm starting to wonder if we'll really have one that slow. So many of our customers are becoming familiar faces (local folks), that I'm starting to think we might not lose as much as we planned in the off season (maybe even break even Shocked ). That would rule! But then again; a lot of those faces no doubt have winter homes in better climates so I guess I really have no idea. We'll continue to hope for the best while planning for the worst.

Yikes, is that the time? Shocked I'd better get home to bed. Good night all.

PS. Nice to meet you Stray Cat and thank you for the well wishes. Brooklyn is indeed beautiful, inside as well as out, and it would be a fairytale-like turn of events if we wind up with in-person-chemistry that matches our obvious online attraction. Stranger things have happened, right here on this very site. :wink: We'll just have to wait and see.
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Walter Hinteler
 
  1  
Reply Fri 10 Jun, 2005 02:36 am
That all sounds sooooooooooooo good, Bill!

Excellent, what you (and your partners and staff) have done!!!
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Phoenix32890
 
  1  
Reply Fri 10 Jun, 2005 05:19 am
Bill- I am so happy for you. I had lost track of what was going on, and when I read this thread, I was tickled pink!

If I were a few years younger, I would give Brooklyn a run for her money.
:wink:
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jpinMilwaukee
 
  1  
Reply Fri 10 Jun, 2005 07:55 am
OCCOM BILL wrote:
I actually got to go downtown in Milwaukee on Tuesday (too late for a good dinner everywhere in Cedarburg, including by us because it was after 9:00. :wink: ) We went to the Twisted Fork and it was good, but I'm happy to report neither the drinks nor the food was as good as ours. It sure was nice to take a me-day though... even if it was just a late night.


Hey O' Bill,

My wife designed the logo for Twisted Fork while she was working at a small design firm downtown. Her original was better than what they ended up with but it still looks pretty good.

Your place sounds delicious. The Mrs and I will have to make a trip north sometime to check it out. Glad to here things are going well for you.
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mac11
 
  1  
Reply Fri 10 Jun, 2005 12:00 pm
O-Bill, I just saw a post of yours on another thread, noted the location of Palm Beach, FL and thought "Oh no! What about the restaurant?" I rushed to this thread to discover that the restaurant is doing well and you haven't taken off for Florida after all. Very Happy Congrats on all your success!!
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husker
 
  1  
Reply Fri 10 Jun, 2005 12:16 pm
Billy-O-Bill sounds like a great time!!
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Stray Cat
 
  1  
Reply Fri 10 Jun, 2005 06:11 pm
Bill, I'm sure your restaurant's going to be a hit all year round. I got hungry just reading the menu!!
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OCCOM BILL
 
  1  
Reply Mon 13 Jun, 2005 11:42 pm
Thanks Walter!

Phoenix32890 wrote:
Bill- I am so happy for you. I had lost track of what was going on, and when I read this thread, I was tickled pink!

If I were a few years younger, I would give Brooklyn a run for her money.
:wink:
Of this, I have no doubt, Phoenix. I couldn't be happier with the way my staff is coming around but so many are so young I'm going to go nuts when school starts because so many will disappear. What can you do?

jpinMilwaukee wrote:
Hey O' Bill,

My wife designed the logo for Twisted Fork while she was working at a small design firm downtown. Her original was better than what they ended up with but it still looks pretty good.

Your place sounds delicious. The Mrs and I will have to make a trip north sometime to check it out. Glad to here things are going well for you.
Hey JP. Small world, eh? Good to hear from you. I'll look forward to buying you and the Mrs. a bottle of wine.

mac11 wrote:
O-Bill, I just saw a post of yours on another thread, noted the location of Palm Beach, FL and thought "Oh no! What about the restaurant?" I rushed to this thread to discover that the restaurant is doing well and you haven't taken off for Florida after all. Very Happy Congrats on all your success!!
Smile Thanks Mac... but no worries. I'd have to be beyond incompetent to fail in the summer (on-season). It's the winter that may do us in. Now hiring bartenders, waiters, cooks and dishwashers for year round positions! :wink:

Fun indeed Husker! As long as you don't mind working your tail off for spectacular food (in lieu of a paycheck).

Computer melted down again, on Friday Night, again…so this is what the fella who sold it to our predecessors came up with:
Quote:
Hello Bill. Per our conversation, here is a quote for a new back office p.c. and Maitre'd software upgrade.

Micron Back office p.c.: $1,175.00
2.4 ghz, 264 mb ram, 40 gb hard drive, Win xp pro
(keyboard, monitor, mouse and report printer included)
2nd NIC Card: $95.00
Live support and training: $450.00
Maitre'd software update: $600.00 (Our vendor is willing to discount to no cost)

Total system upgrade cost: $1,720.00

*We will install with p.c. anywhere and second NIC card but we will not setup other networking functions other than the Maitre'd back office.
**I got Maitre'd to waive the fee for software upgrade but wanted to show the savings.
***We will also include 6 Months of software support. A $600.00 value.

As discussed earlier we will be starting with a clean slate for any previous outstanding invoices as of today's date.

Our technician Craig will be out tomorrow to get the permanent license back up.

Prep time will be at least into next week. A deposit of 50% down and net 30 terms are required.

Thanks for your time Bill.

Please advise.



Seems reasonable enough to me if he agrees to make my laptop control it and that software support includes tossing the old set up in the new format system so I don't have a lot of down time figuring it out myself. What do you think?
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Foxfyre
 
  1  
Reply Tue 14 Jun, 2005 07:12 am
Heck, beating the odds by starting a restaurant from scratch and making a go of it should be a piece of cake for somebody who quit smoking on his very first try. Never a doubt. Way to go Bill.

I do suggest an off site backup for your computer data though Bill. More and more folks are getting into that business and it is pretty affordable. Can save you a huge amount of grief during one of those 'computer meltdowns'.

Otherwise check your computer upgrade folks through the BBB, etc. and the price looks pretty good. As a claims handler, I have paid a lot more than the fees you cited to get a restaurant up and running after a lightning strike wiped out a computer system.
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Walter Hinteler
 
  1  
Reply Tue 14 Jun, 2005 08:54 am
<So it would be a good idea, Bill, to get insurance against damage by lightning strikes: when I got one, funnily the computer didn't have a damage at all, but all and everything other electric/electronic stuff = all paid by the insurance.>
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Foxfyre
 
  1  
Reply Tue 14 Jun, 2005 09:00 am
Virtually all standard business (fire, liability et al) insurance policies in the USA would cover damage from a lightning strike. Loss of income due to business interruption has be purchased separately however.
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Ticomaya
 
  1  
Reply Tue 14 Jun, 2005 09:54 am
OCCOM BILL wrote:
Computer melted down again, on Friday Night, again…so this is what the fella who sold it to our predecessors came up with:
Quote:
Hello Bill. Per our conversation, here is a quote for a new back office p.c. and Maitre'd software upgrade.

Micron Back office p.c.: $1,175.00
2.4 ghz, 264 mb ram, 40 gb hard drive, Win xp pro
(keyboard, monitor, mouse and report printer included)
2nd NIC Card: $95.00
Live support and training: $450.00
Maitre'd software update: $600.00 (Our vendor is willing to discount to no cost)

Total system upgrade cost: $1,720.00

*We will install with p.c. anywhere and second NIC card but we will not setup other networking functions other than the Maitre'd back office.
**I got Maitre'd to waive the fee for software upgrade but wanted to show the savings.
***We will also include 6 Months of software support. A $600.00 value.

As discussed earlier we will be starting with a clean slate for any previous outstanding invoices as of today's date.

Our technician Craig will be out tomorrow to get the permanent license back up.

Prep time will be at least into next week. A deposit of 50% down and net 30 terms are required.

Thanks for your time Bill.

Please advise.



Seems reasonable enough to me if he agrees to make my laptop control it and that software support includes tossing the old set up in the new format system so I don't have a lot of down time figuring it out myself. What do you think?


Hi Bill.

How much is the Maitre'd software if you only purchased the software and support, and not the hardware? Is the support ($450) an annual cost? Does the $450 entitle you to software updates?

How is the computer he has suggested, aside from the Maitre'd software, different from any other PC? I ask because even though Foxy thinks it looks good, the quoted price seems a bit pricey to me assuming this is a desktop system (which I'm assuming based on the keyboard and monitor being included). For example, you can get a network card at Best Buy for $15 -- they want to charge $95. What are the specs of your current system? I imagine you can provide the hardware and get your vendor (the guy who wrote the quote) to install/upgrade the software on it, and that would probably be less expensive.

From what I can tell, the following are the required specs for the Maitre'd software:
Quote:
System Requirements:
Minimum CPU required: Pentium III
Minimum memory required: 512 MB
Minimum hard disk space required: 500 MB
Operating system version: Windows 98/2000/NT/XP/XPE


So, it appears any computer can run it. And you can get a whole lot more computer (i.e., Gateway 3.0 ghz Pentium 4 processor; 200 gig HD, DVD +/- RW; Windows XP OS) for a whole lot less ($700).
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Foxfyre
 
  1  
Reply Wed 15 Jun, 2005 11:50 am
In the last claim I handled of this type, Tico, the way it was explained to me is that it is not the power or capacity of the computer, but the way it is configured for a large network--this particular restaurant had several stations plus was running the store/package liquor sales on it and all the accounting processes. So it wasn't the hardware that ran up the tab but the configuration and programming that went into it--the central computer in a sense operated as a mainframe. I can't remember for sure but that computer alone cost in excess of $5000. We also handled some claims for PCs designated for Los Alamos labs--major data processing capab ility--that ran in that price range too.

If Bill doesn't need all that capability and can get by with a standard home or business PC, then sure, your price is right on. My compuer has as much stuff as you're describing and a local computer store built it for me for $525.
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OCCOM BILL
 
  1  
Reply Fri 17 Jun, 2005 11:45 pm
Their hardware is covered by them. They use the exact same set-up in scores of restaurants, know it like the back of their hand and have replacement parts in stock and in hand. They won't provide the Tech support on other systems so I have little choice. On the other hand, they did say they'd convert my current setup into the new software, answer software questions for free for 6 months (probably worth more than everything else combined) and wave the fees for my previous problems . Since I don't have much time... it seems fair enough. Insurance, I have... and thank you for the perspective.

Yawns huge and hopes to have dreams of O-hi-O. :wink:
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