Well it also didn't go so smooth coming home. Their checkin experience went well - I think because in Boston there are so few flights via Alaska AL. But I went to pick them up - they got in late about 11pm. I figured that security and the airport would be slow so no need to arrive 90 minutes early or more like when you need to check them in.
I arrive - there is no one at the checkin desk- no one around at all really - other than some cleaning people. I walk to the gates, they are all blocked off - no security you can even go through.
No one told me this -that the airport around there would basically be empty even after I called several times to be clear on the correct procedures for me picking them up. They had made it clear that I was to go to the checkin desk, get a pass to go through security and I was to meet them at the gate.
I found a cleaning person and she tried to help me - she called some people and they directed her to this info desk - where no one was working - I called the airlines (by this time the plane had landed and people were getting off)...they said they tried to contact someone in Boston but because they were busy with the arrival no one answered the phone.
I noticed people going to baggage and saw where they were coming from - I asked them if they were on that flight - when they said yes, I just followed where everyone was coming from, found my way to back exit of where they were coming through. Little security there I could have if I wanted to push it, push past the wimpy little guy that worked for Alaska and walk right to the gate - there was no security what so ever Just a door that was held open by this wimp.
I decided against it as I could see the gate from that doorway. Finally I saw a woman come out with my kids. I wasn't too worried - I knew my kids were old enough that they would call me if the airline totally screwed up. I talked to this woman and asked why I wasn't notified that I needed to meet them elsewhere - just by luck I found my way here- she said she wasn't even aware that there were unaccompanied minors on this flight until after they landed.
Great - I called the next day and spoke with a customer service rep. They tried to lay the blame on me saying I was not there 90 minutes early (and they only knew this because I said I arrived a half hour before) - I answered what good would that have done - the checkin desk states it is closed 4 or 5 hours prior much more than 90 minutes, not to mention Boston was completely unaware there were any unaccompanied minors. After taking down the info, they later followed up and said, yeah, they should have different procedures in place considering the way Boston is set up (duh)! They refunded the unaccompanied minor fee (since they really did not hold up their side of the bargain) and gave me a discount off a future flight.
I wasn't overally worried like I said and told the airline, just ticked off because I am running around the airport after 11pm not knowing where to go and no one to ask. I also mentioned that they should update the procedures and be clear as there could have been much younger children traveling.