@butterflymary,
I worked in the Hospitality Industry from 17 until 31.. It's all hours, long hours and off course, forget Mother's Day, Father's Day, New Years Eve, your birthday, and Christmas Day...
It's hard because you are "married" to the job... In all those years, rarely did I see an "outside" relationship, we then, tended to fall for someone in-house, party hard.. and wonder why we chose that field..I am mentioning this because he is 27..this is going to be his life, unless he studies and changes fields.
I would say that given the hours he works, he does like to just chill on days off, but you know? My fiance is a Chef, whilst he likes to chill, and helps around the house, he wants to spend quality time with me...It does seem that he is not doing that, neglect? Or because he is seeing someone or persuing someone internally, who knows...Secrets to me, doesn't constitute a proper relationship.
If I was you, next time you spend time with him, make it outside the house, go somewhere every time, see if he accepts that or turns it back into the house, the bedroom...
Best wishes