Quote:Let's say you walk into an American hardware store and ask the shopkeeper: "Some idiot just stole most of the screws holding my license plates. Can you sell me replacements, please?" What reaction do you expect from the hardware store guy?
The car next to yours will have the right sized screws. You must have had a screw driver to put the new screws in so use your screw driver to get the new screws.
Ok so why didnt you have half an idea about what size to get? Surely you looked and said to yourself I'm gonna need about 8g x 10mm maybe a little smaller or a little longer. If you guess wrong you need to make two trips... no biggie.
Even if you have ended up with the wrong size why do you need the original store clerk to return goods. Get a register reciept, It will have the time and date on it. Most probably whoever is behind the counter will be happy to exchange.
Why would you expect the store clerk to know. You think he gets training on the possible application of every nut and bolt the store?
In my hardware store they employ two types women and boys. Their job is to point out where things are and ring up your sale. The ladies on the front counter can be amazingly helpfull if you give em enough info.
If you want detailed info on how to or what to uuse you go down the back to the trade and timber section and talk to the ex tradies. mostly these are retired tradies/maintenance guys or someone who has been with the firm for years and years and had seen it all before.
Thomas I think your expectations of hardware store clerks are unreal.
Want good help in a hardware store then start paying for it.