@Cycloptichorn,
No - they have never asked us to lower the volume.
They also say my husband bangs on the ceilings everytime the walk. One, how could that be humanly possible. He is not sitting in the livingroom 24/7 waiting for someone to walk. We have kids - and have caught them throwing stuff on the ceiling before. We have hung up pictures and have had some crown molding put up any of that could have caused the noise.
Now I just got off the phone with my husband. He called the managment company so we could get a copy of condo docs. The management guy said he got a subpoena to appear tomorrow. He doesn't have the emails any longer regarding the prior issues as they changed systems. He did say he got complaints about our noise. We never received any notification. So I asked my husband to call him back to confirm they never contacted us - I never show a letter or received a call or visit and he hadn't either.
Once one of other neighbors was showing their condo - the sales person was getting things ready - my husband was in the shower with the radio on and the neighbors came over and asked if we could turn it down - which we did - and that is the only time anyone has said anything to us.