What's the meaning of "people " here.

Reply Sat 2 Oct, 2010 11:13 pm
Could Continental and United’s new service offerings damage Southwest? What actions should senior management take to offset this threat from{ a people perspective}?
In the 1st paragraph, People is a human resources consulting firm working for Southwest Airlines. So I'm not sure about this "people perspective here".

“Dying from excessive prosperity”: How does Southwest tamp down possible overconfidence as it grows? How does it continue its so-far-effective people policies and management?
Does "people policies" here mean policies on HR?

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Reply Sun 3 Oct, 2010 05:52 am

HR (human resources) usually refers to a company's policies towards its own employees.

The first example you quote (and it's not very clear) seems to refer to the company's policy towards the people who are its clients or (potential) customers.
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