@Ragman,
A few months ago, I had to take a drug test as a part of getting a contract.
The contract is long done, but the memory of the drug test remains. The protocols that have to be followed, as you might imagine, are rather stringent. I am sure that there is plenty that went on after I left the collector's premises.
Knowing when Fedex closes, and not scheduling any appointments for collection so as to avoid that problem - I would think that that would be a part of the procedure. E. g. Fedex closes at 5, therefore no collections past 4:30 or whatever, regardless of how much of a big shot the athlete is.
Bad timing, bad judgment by the collector, it seems, and bad policy.
So - yes - fix the policy.