Hague Quality Water.................Any experience with?

Big Dog,

From what I've read and what I've seen people complaining about, if you plan to install a tankless WH you BETTER feed that puppy nothing BUT the nicest and friendliest water you can get. Tankless WHers do not do well with hard and dirty water and they are not cheap to replace.

That said, with your softener going saltless for a year the resin is probably fouled and beyond what iron out can now do for you.

Have you checked with Culligan about resin replacement? Did they tell you the resin can not be replaced?

When the softener was operating properly, and you were still getting iron stains, that was the time to cure the disease rather than continue to treat the symptom.

With respect, you need to get a pro in there to quote you a solution to ALL your water treatment needs. Get someone who specifically deals with treating well water. See what they recommend and then let's look at what they recommend and their price to treat all your water problems.

1. Hard water clogs your arteries, causes cancer.
>>Boy, I have never heard this one before. Are they confusing the cholesterol-like effects of hard water to pipes with the actual malady of the blood vessels. Uhm? I have heard that hard water can affect stones in the kidney, but I am not a health professional and would never make such a claim on a sales call.

2. You should Never chlorinate your water, EPA has stated chlorination , causes cancer. Doesn't the EPA mandate what can and cannot be used in our drinking water systems?
>>Chlorination has been used in the US for about 100 years as an effective disinfectant. I have not heard that chlorine causes those problems but disinfection by-products (DBP) have shown in studies that they are carcinogenic.

3. Iron Bacteria cannot be tested for in a laboratory. Smell is the only way to test.
>>Iron bacteria CAN be detected in labs, it's just that is not usually necessary. There are four primary types: Sphaertilus, Clonothrix, Crenothrix, Leptothrix. Due to them not being pathogenic, there should be no great concern and a sales rep should never present health issues without genuine and factual information, and preferably only after lab reports are presented by an independent source.

4. All "smelly" water is caused by Iron Bacteria.
>>Well, this all-inclusive statement should have raised red flags before he finished his sentence. There are numerous water issues that can stimulated one's nostrils in an unpleasant manner. Anyone ever hear of hydrogen sulfide?

5. Water filters in refrigerators make your water worse not better.
>>This can be true and untrue depending on the type of filter, the water quality entering the filter, and the age of the filter. Most fridge filters are carbon based. Carbon, when exhausted, can begin to unload and may cause water to decrease in quality. We recommend removing carbon filters on fridges fed by ROs not for quality issues but more for pressure and flow problems.

6. Hague doesn't have to rely on the hard sell. After I told him I was going to have to think about all this, !2 months same as cash....for today only!
>>""Hey, for you today only, my friend."" I can't blame the national brand for this and it may be just the individual hoping to close tonight and most of them, when the hear the old, "we want to think about it" routine, realize they're being told "no" without hearing "no".

This last minute special offer usually just turns people off , and even more so when you lose this option if you don't sign tonight.

7. Hague Quality Water supplies all the water purification for Coca Cola.
Attorney General of Pennsylvania looked into this and found this to be false.
>>
http://www.consumeraffairs.com/news04/pa_water.html

http://www.ago.mo.gov/newsreleases/2002/091702b.htm

http://www.moago.org/newsreleases/2006/072706b.htm

8. Hague Quality Water provide purification systems for the local Children's Hospital, I haven't been able to confirm this in Ohio, but this seems to be a claim they make in several states and have been proven to be false.
>>It doesn't matter at this point. never present something to a customer that you can't prove, show, demonstrate, document, or give specific reference to.

Peacock is one of the largest Kinetico dealers and they are very reliable. They have an excellent staff and probably didn't give you a lot of smoke and mirrors in their presentation. I know a few of them personally. The MACH 2060 is an excellent model and will give decades of great service.

Whatever you do, you are making the right efforts to find the answers to you water issues.

Andy Christensen, CWS

Shocked by these tactics
There are bad dealers in every industry. From Cars to Vacuum Cleaners.

I live in California and have been more than happy with my dealer. None of those things had been said or implied.

No mention of Coke, pepsi or sick children.

As for the warranty on the valve I got. I checked.

10 years 100%, no pro rating. My purchase included a extended warranty that eliminated the pro rating.

Thanks for the clarification.

Internet dealers also have in depth experience with well water treatment. As an example, I've treated well waters since 1987 in 7-8 counties of central PA and since 2003 across the US as an internet dealer. Many well waters are much worse than yours Big Dog. Until the 2000 US Census, PA had the largest rural population in the US. TX finally beat us, but it took decades. Rural is defined as having on site septic and domestic water source (well or spring usually).

IF you have water analysis data, there is no reason that a dealer or their sales people need to come out to your house. They can discuss over the phone with you all the equipment choices they offer or are used in our industry and the advantages and disadvantages of each and their prices for each.

Local name brand and some independent dealers will refuse to do that but that's because they want to 'sell' you (sign a contract) whatever they want you to own for whatever they want to charge you for it.

Just found this site...

I have a hague watermax BAQ series. I need to know if putting in Diamond Crystal salt pellets verus the potasium version has messed up my unit. I have hard water as evidenced by the moldy stuff in the toilet. I purchased this about 4 years ago. ShouAny help to get my water soft again woudl be appreciated!

If on city water, your hardness could have increased. You would then need to increase the salt dose. If you were using sodium chloride and changed to potassium chloride, you may have to increase your salt dose by up to 30% depending on the original salt efficiency setting.

If you allowed the softener to run out of salt, you need two back to back regenerations with as little water usage between them as possible, if any. You must use the maximum salt dose setting for the volume and type of resin in the softener.

Has it been using salt?

Is the water level in the salt tank about the same as usual or is it substantially higher than usual?

Yea, getting city water at this time. Last night I went to look at the storage tank and there was no water in it and there was no connector between the storage tank and the unit iteself. (how can I tell if there's any water in the unit?) I found the tubing and put it back together. I took out the sodium chloride and replaced it with potassium, which is what was originally used. I'm not sure what the percentages are for the salt usage.

I regen'd twice to see if the storage tank would fill, but nothing happened except puddled water around the unit (thankfully its outside the house!) Shortly after I ran a cycle of the dishwasher and tested the water's reaction to hand soap. Nothing spectacular!

I haven't had usage of this unit for some time and had no luck getting maintenance. The local Hague sales and service office is no longer open, or at least the phone number is disconnected.

Can you offer any advise or help.

It sounds to me as if you have a softener that wasn't working and will take serious repair to get it going, if possible. If there is any chance of it having frozen, it might be busted pretty bad and non repairable.

I can't help more than that. Maybe a local independent dealer rather than Haque will work on it. So get in the yellow pages and call dealers asking if they will.

All softeners can use either softener salt or potassium chloride, so it wasn't that. Haque is usually a cabinet model, meaning the resin tank is in the salt tank/cabinet. The brine water is under the salt. The only tubing from the softener will be the drain line from the back of the controil valve to a drain somewhere. There may be a drain line on the side of the cabient in case th etank overflows. Those two can not be connected togetrher and the one from the tank must go downhill to a floor drain if there is a line or drain.

I finally reached someone at Hague corporate and found out that the lines were separated and that I needed have them connected. I alse needed to have some water in the softener cabinet in the brine area under the salt. I'm regenerating right now and will see if that does this trick. As it regens it sounds like there's a flow through the various chambers. I'm thinking this is good.

I'll keep you posted. Surprisingly, Hague corporate was very helpful in walking me through the issue.

No complaints with Hague
I had a unit installed in 1989 and other than adding salt to the tank, it's been running flawlessly. I had not only hard water but also had a terrible iron problem that caused stains in the sink, tub and toilet. I can't tell you how many faucets and rebuild kits I had gone through.

The Hauge unit was professional installed in about an hour and I couldn't be happier. The only problem that I can see that may require a service call is one of the motors that runs the clock unit is starting to make a bit of noise. (With the unit I have, you can have it recharge by either a set time or by water usage (a set number of gallons))

One thing to keep in mind is that there is definitely a difference between a water softener and a water conditioner. A softener will take the hardness out of the water where a conditioner will also remove other troublesome problems.

In summary, I feel that my money was well spent!

Jerry

Not happy with my Hague
I can't say that I'm very happy with my Hague 23BAQ purchased in 2001. I recall hearing the same or very similar bold claims about Hague. I do recall that the rep explicitly mentioned that there systems were used in car washes for the "spot free rinse" cycles.

Every summer, something goes wrong. $100 service + parts. If this unit was compatible with DIY, I'd have been able to replace the stepper motor (x2) and damaged cam gear (sorry, I don't know the proper name for the cheap plastic piece that simply fell about in it's 3rd texas summer. I was told that the system were not designed for Texas heat and that was a common problem).

I recently let the brine take go empty so this morning I started a regen.

Stupid me. Went to church, did some shopping, and came home to find that it was still on GOING TO 1! I can't imagine how much water I wasted in that 4 hours.

Now, this could be something I did or didn't do. However, I recall doing this same thing over the years without a problem. So now I think I have another service call to make.

I've requested the user's manual from Hague. I'd like to have more knowledge of my system.

Does anyone have a users/tech manual? Send to zimslur_atsignhere_hotNOSPACEmailDOTcom

Can anyone tell me how to use this controller? Surely it has some sort of diagnostics mode.

Have a good and safe Memorial weekend,
Curtis

Curtis, can you post a clear picture of the valve and its controls?
Maybe I can offer some suggestions once I see exactly what you have.