indianawitt wrote:
I wanted to note that the gentleman installed the system but we now have a bunch of water on the floor. It seems there is a little white valve coming out of the unit that we put the salt in. Can you tell me if you know about this? It looks like it's a place for overflow water to run out of the system. The problem is, it runs onto the floor and all over the rug. I have called the service manager to see if he is able to tell me what is going on. I don't believe we ever had a problem with this at our old house, as the softener was outside and the overflow would have just gone into the yard. However, I need to know if this is something that needs to be capped off, or a line put on it to drain it.
Thanks.
It sounds as though the unit is not able to draw brine water from the salt tank.
Look for the two piece brass fitting that secures the black brine line to the control vale.
Put the system on bypass.
Remove the line by unscrewing the 1st part of the fitting. Be careful not to loose any line fittings.
Now carefully unscrew the larger 2nd portion of the fitting from the valve.
On the back side of this fitting you will see a white plastic insert holding a small black disk with a tiny hole in it.
This is a flow controller and it needs to be clear of any debris.
You can blow it out or gently dull the plastic keeper out of the fitting and clean the pin hole.
You will also see a small O ring seal, make sure it is intact.
Once you are sure it is clean reassemble in reverse order. Tight, but not GI Joe with the Kung Fu Grip tight.
Now you want to check the brine line as it connects to the flow controller inside the salt tank.
Unscrew the fitting enough so that you are able to push the brine line into the fitting as far as it will go. Now re-tighten the fitting.
Siphon most of the water from the salt tank and keep an eye on the water level.
The water is currently running out the overflow port. This is a gravity drain and can be connected to a floor level drain or a bucket. Do not plug it.
HTH ~
