Gary Slusser wrote:
justalurker whined about the dealers and manufacturer of his previous softener too
Legitimate complaints are seen as a customer whining by ethically and morally challenged business people while poor or no service along with verbal abuse are seen by customers as getting screwed. I guess it depends on which side of the kitchen table you're on.
I'll put it in "Harley" terms since Gary seems to like that, but I'm confused because Gary has said many times on this and other forums that no one needs a twin
My bad experiences with both a local water treatment pro(not) and a water softener manufacturer exposed me to the "2%ers
" of the water treatment business who earn the entire
industry a bad rap. 2% is just an arbitrary number but there are a lot of chump softener sellers out there. There are a lot of honest, ethical, and professional people in water treatment out there also. You just have to do your homework to find them.
Both those customer abusive businesses pale when compared to the unprofessional treatment I experienced when dealing with my Clack seller
. If I was a PIA customer then I would have expected my Clack seller
to decline selling me a softener BUT instead his greed and hypocracy prevailed. My Clack seller
was sweet as sugar until after he cashed my check and never provided a detailed invoice or written warranty
BTW, just like buying stuff that "fell off the back of the truck" . Is that the mark of a professional
or the mark of a softener huckster sitting at the kitchen table or lounging in a motorhome, where ever it's parked
While there is a common question on these forums regarding whether to buy water treatment equipment locally or long distance this warning can be unilaterally applied... it's not where you buy, but more importantly WHO you buy from
Regarding referral business, I refer people to others than my Clack seller
and presently there are hundreds of people experiencing soft water without the abuse I endured from my Clack seller
. They report that their softeners work fine and to date no one has reported that their water softener dealer has insulted their wife.
Among the things that seperate humans from other animals on the planet is that we are supposed to posses the ability to learn from our mistakes. I learned a lot from my Clack seller
and sadly there are those that will learn the same lesson I did. To those that are contemplating such a purchase, look elsewhere... you have MANY other options.