Mrs Tea wrote:Would he trust you enough to give you a key so you could come and go?
I tend to not take keys.
I know I am not organized... fur crikeys sake, I can hardly find my own. Being responsible for someone else's key.. oh lord.........help me..
blacksmithin wrote:Why not tell him that, due to his not being available for so many appointments, you'll have no alternative but to charge him your full rate for every missed one thereafter.
Though I think this is 100% reasonable, I have to explain that I would not be comfortable with it.
I have a strange type of 'friendship' with my clients.
I have some of them over for dinner.
They are friends as well as clients, and I think that is why I have been so successful. As friends, this client included, I dont know how well that would fly over.
BUT- he is costing me this anyway.. Maybe a set amount for missed visits.
15 bucks.. ?
JPB wrote:What happens when you don't get to do the job? Do you wait the two weeks and try again next time, or do you try to reschedule something for the same week?
Sometimes, I wait.
I used to be able to fit him in to an afternoon slot, but that is not an option as little Bean goes to day care only until 12:30 and all but one Tuesday every two weeks, is taken. I save that tuesday for re-scheduling, or just to give me a day off.
So, I did call him with a combination of these suggestions though.
I said-
" Client, I am having abit of an issue with our missed appointments.
Your house is not getting clean, and I am missing work. So we are
both missing out here . I understand you are very busy. You never
cease to amaze me with the things you are able to do. Unfortunately,
when I miss work, I can miss bills.
We need to either re-arrange our schedule, and try a probation
period, or you will need to find someone else to do the work. You
can always call one of those large companies who can send someone
out with in a few hours of an opening you have.
With my new schedule change, I dont have the free time for
rescheduling I used to have. But I still have your opening
available to you. Can we make this work? What do you suggest?
and he said-
"Im sorry > I specifically left instructions for my roommate to let
you in. Your list and check were ready on the counter for you. I
dont want anyone else in the house , so lets keep this and if it
comes down to it, I will leave you a key"
and our conversation went on for a little while.
I kept addressing the fact that I MISS money when he isnt there, and
yeah, ... THAT struck a respectable key .
So, I figure, if in the next 2 visits he misses again, Im sending
him a dear jon letter...
Im not sure I want to try to make him pay me for missing.
He was warned, that SHOULD be enough..