On the other hand, I have an argument on the other side too. I was rethinking about what Thomas wrote here:
Thomas wrote:I'm asking you, pretty please with sugar on top, to stop feeding people when you think they're trolling. There is no point in discussing publically who's being obnoxious and who isn't. Just make your own judgment, and shun your opponents with silence whenever you judge them to be trolling.)
(emphasis mine)
There's a downside to this, at least when we're talking about being in a third-party role.
Lemme explain. In many cases (as in the case Thomas was describing here), trollness is in the eye of the beholder, for sure. But I'm sure we can also agree that there
are also cases - too many cases, even - where there was much less of such ambiguity. I'm sure we can all remember cases where we saw how someone was insulted/yelled at/hurt in just a totally unwarranted way - by a card-carrying troll or just a foul-mooded regular. Just like us regulars are also very likely to have been the suffering object of the really stunning stuff, stuff that really gets to you, ourselves at least once as well.
OK, so - you're the third party in such a case. You see it happen, and you're aghast. What to do in that case? Taking Thomas's advice, you would "make your own opinion", express it in silence, and walk away - because "discussing publically who's being obnoxious and who isn't" is bad.
But there
is some cowardice involved in that - or callousness, perhaps. Because if you've ever been the object of this kind of thing (and who hasnt been) - and you're not blessed with the kind of self-conviction/vanity that renders some people untouchable by such events - then you know it can feel pretty lonely being at the receiving end. Personally, in the odd case or two it happened to me, I can tell you I was
damn glad with the fellow-poster or two speaking up on what was going on, right when I was being paralysed into this "am
I crazy, or..?" feeling, right when I was feeling pretty much abandoned. Vice versa, it's not pleasant seeing bystanders just scuffle away from the scene without a word of support.
Sending a supportive PM is of course a much better alternative, but
even that can still leave a feeling like you've been left alone out there, noone speaking up for you, while invisible behind the scenes everyone is happy to whisper in your ear that,
really, they think you're right.
I myself in any case do tend to speak up when I feel someone is being attacked unfairly and rudely - especially (but not only) if they're relatively new, or talking from the minority political POV - and people did send grateful messages, saying the equivalent of God, I didnt know
what was happening, I'm so glad you came in, I thought I was going crazy.
So I dunno. Mob/pack mentality is bad, yes. Everyone chipping in to join in a "boo bad guy!" match is also bad, I can see that too. But emotions do get involved when you're attacked, and it
can be an immense relief if at least
someone jumps in for you, or defends you against an unwarranted attack. Mob mentality and mutual escalation bad, but some support and solidarity is good - we're not robots, after all, we are humans, with feelings, and in any real-life community you'd have positive feedback, support, stepping up for friends etc, too, and thats a good thing. So not so clear-cut perhaps, after all.