H2O MAN
 
  1  
Reply Wed 18 Mar, 2009 11:04 am
@Joethewaterguy,
Joethewaterguy wrote:

...all the other parts for the brass valve are available.


Joe, this isn't true.

RainSoft made the valve obsolete years ago and did away with the index lever. You can not get this part.
RainSoft has the new conversion kit, but dealers are instructed to push a replacement valve or a brand new system.
Joethewaterguy
 
  1  
Reply Wed 18 Mar, 2009 11:45 am
@H2O MAN,
ok, here we go. the index lever is part of the timer mech that is considered electrical, since it does have switches. this falls under the electrical portion of the warranty. Joe
H2O MAN
 
  1  
Reply Wed 18 Mar, 2009 02:30 pm
@Joethewaterguy,
No ****.

The bottom line is that RainSoft made all versions of the brass valve obsolete and they are no longer supported by the factory.

What few repair parts that you can get are old stock, RainSoft is not replenishing their supply of repair parts for the brass valve.
Joethewaterguy
 
  1  
Reply Wed 18 Mar, 2009 02:52 pm
@H2O MAN,
wrong again. I just got a shipment of injectors,seats, tabs, springs, orings, shear pins. triguards and poppets.
Joethewaterguy
 
  1  
Reply Wed 18 Mar, 2009 03:18 pm
@H2O MAN,
and if what you say is true, why has Rainsoft introduced the the brass valve conversion kits to the TC digital kits? Quit talking out of your other mouth
0 Replies
 
H2O MAN
 
  1  
Reply Wed 18 Mar, 2009 03:54 pm
Joethewaterguy wrote:

wrong again. I just got a shipment of injectors,seats, tabs, springs, orings, shear pins. triguards and poppets.


RainSoft is shipping old stock, they are clearing the shelves.

Joethewaterguy wrote:

and if what you say is true, why has Rainsoft introduced the the brass valve conversion kits to the TC digital kits?

Simple.
RainSoft it trying to prevent additional existing customers from leaving the RS family.
The TC digital kits are a response to non-RainSoft dealers replacing obsolete brass RS valves with brand new Fleck valves by the thousands.
The TC kit gives RainSoft dealers a fighting chance at customer retention, it's a good move by the factory.



Joe, I am glad that you are here because there are many, many RainSoft owners that need our help Smile


My personal supply of repair parts for the RainSoft brass valve is drying up fast leaving me and my
3000 plus customers little choice but to upgrade to a new Fleck 2510SE or replace the entire system.
A good number of my clients have RainSoft systems that have been in service for over 15 years.
15+ years of service is a testament to how good the brass valve once was.
Joethewaterguy
 
  1  
Reply Wed 18 Mar, 2009 05:11 pm
@H2O MAN,
ok, I'm not a dealer, but an authorized service provider. I have never been authorized to sell full systems. I really don't think that Rainsoft is shipping me "old stock" . As far as I see it, they introduced the Silver Series, Timers weren't up to snuff and it took them a while to develope the "TC Conversion" as with any major supplier. Wouldn't you do the same? I agree with you a great move on Rainsoft's part to retain all the customers out there with the brass valve "am" series . An inexpensive , well, less expensive alternative to a head change. Have you called Rainsoft and asked about being an authorized service tech lately? They do allow us to service other mfg's, and then you can get the parts...... It's a whole new ballgame. You got a phone? I'll call you and talk,
Joe
0 Replies
 
Jdee
 
  1  
Reply Wed 25 Mar, 2009 07:43 am
@Joethewaterguy,
joethewaterguy, do you know where my husband can purchase the little timer motors for the silver series rain soft? he said the one that meters the salt was so hot to touch he had to unplug it and the other little timer motor was making such a racket, he was afraid it was going out also. our dealer is such a smart alec that we don't want to deal with him ever again. he should have is license pulled if he treats all of his customers like he treats us. (I purchased this system nov 2007)
H2O MAN
 
  1  
Reply Thu 26 Mar, 2009 05:31 am
@Jdee,
Jdee wrote:

do you know where my husband can purchase the little timer motors for the silver series rain soft?


Softener Parts
Jdee
 
  1  
Reply Thu 26 Mar, 2009 07:56 am
@H2O MAN,
H20 MAN..... Thank you!!! ( expensive little things aren't they?)
H2O MAN
 
  1  
Reply Thu 26 Mar, 2009 10:58 am
@Jdee,
Jdee wrote:

H20 MAN..... Thank you!!! ( expensive little things aren't they?)



Cool, I'm glad that I could help.
0 Replies
 
Joethewaterguy
 
  1  
Reply Fri 27 Mar, 2009 09:30 am
@Jdee,
sorry that I didn't get back to you sooner, I would look at rainsoft.com , locate a dealer , punch in your zip and contact a service provider, the one with a wrench beside his number, service providers only fix systems. There is a digital upgrade for the silver series that Rainsoft offers .
0 Replies
 
starbase
 
  1  
Reply Tue 21 Apr, 2009 11:05 am
@H2O MAN,
Do you where to find the nylon gear. Mine brok a tooth and I can't find any where to get ont. If you know, please reply to [email protected].

Thank you
H2O MAN
 
  1  
Reply Wed 29 Apr, 2009 01:46 pm
@starbase,
email sent
GCINAZ
 
  1  
Reply Tue 5 May, 2009 09:00 pm
@H2O MAN,
H2O MAN, I've seen this question asked on another post by you, but it looks like it was 2 years ago and I was hoping for an update. I have a Q2 Rainsoft softwater system that is not working. I use a tech to service my RS RO system and he just quoted me $1500.00 to "rebuild" my brass valve. I believe that the piston is stuck and the pin sheared. Are these parts still available? I am a General Contractor and consider myself fairly mechanical. It looks quite straightforward to repair and I refuse to pay that to rebuild. Any suggestions? I would sure appreciate it!
H2O MAN
 
  1  
Reply Wed 6 May, 2009 08:47 pm
@GCINAZ,
$1500.00 sounds like a brand new upgrade valve. The price is insane!

Few if any repair parts are available and dealers are advised to replace instead of repair.

Is the computer still working 100%?
0 Replies
 
kilrpugz
 
  1  
Reply Sun 7 Jun, 2009 03:50 pm
@Snakepliskynn,
I am very familiar with the RainSoft line, it is not a bad product but it is not what it is cracked up to be. But, you may think that you can save money by purchasing a system from a hard ware store, but that is only for the moment I can assure you. It all comes down to a good dealership. Find a dealer that has been around locally for some time and has good feed back, and do business with them. You will regret taking the cheap route! Just an idea of what I am talking about, if you have a service problem who is going to service it. Don't say a plumber because most plumbers know plumbing, not the mechanics of water.
H2O MAN
 
  1  
Reply Sun 7 Jun, 2009 05:08 pm
@kilrpugz,
kilrpugz wrote:

Find a dealer that has been around locally for some time and has good feed back, and do business with them. You will regret taking the cheap route! Just an idea of what I am talking about, if you have a service problem who is going to service it. Don't say a plumber because most plumbers know plumbing, not the mechanics of water.


Agreed!

I have recommended that folks deal with their local water quality improvement specialist for years...
someone that sells, installs and services what they sell. Buying from faceless online sellers is ill advised.
0 Replies
 
ragee
 
  1  
Reply Sun 8 Nov, 2009 01:20 pm
@H2O MAN,
H2O man, do you know where I can locate the two paddel valves for my rainsoft unit? The valves are brass valves with rubber ends. The rubber ends insert into the tank. My father used to have spare Rainsoft parts, having owned a Rainsoft dealership years ago. He no longer has any parts for my unit. My unit has a brass head.
0 Replies
 
ragee
 
  1  
Reply Sun 8 Nov, 2009 01:22 pm
@Joethewaterguy,
Joe, do you have any brass paddel valves for a Rainsoft unit with a brass head? Both of the paddle valves on my Rainsoft unit went bad. The rubber ends that insert into the tank are cracked. Thanks for you help.
 

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