Thu 6 Oct, 2005 02:32 pm
Constantly people call the school that I work at and just go.. sorry I have the wrong number... Now I answer the phones
So I say ok... and then they wait for me to keep talking.. or I say ok thank you
Sometimes people will continue to say sorry..
How do I get them off the phone without being rude and hanging up.... you never know if it is a mystery shopper seeing how I will react...
Ask if there is anything you can do, express your regret and wish them good luck when they dial again.
You could also review the telephone number to see where they might have gone wrong.
I didn't know Real People answered telephones any more. Good for you.
When they say, Oh, wrong number, you cheerfully say, That's OK -- Have a nice day! and hang up.
Put a smile on your face even if you have to force it -- it comes through in the tone of your voice and I don't think people will be offended if you're nice about it.
Why not install the new school answerphone system...........
"Hello! You have reached the automated answering service of your school. In order to assist you in connecting the right staff member, please listen to all your options before making a selection: "
"To lie about why your child is absent - Press 1"
"To make excuses for why your child did not do his work- Press 2"
"To complain about what we do - Press 3 "
"To swear at staff members - Press 4 "
"To ask why you didn't get information that was already enclosed in your newsletter and several flyers mailed to you - Press 5"
"If you want us to raise your child - Press 6"
"If you want to reach out and touch, slap or hit someone - Press 7"
"To request another teacher for the third time this year- Press 8 "
"To complain about school policies - Press 9 "
"To complain about school lunches - Press 0"
Funny as the is LE I work at a trade school, we are all adults here, no children... though some do act as though they are children