Have you spoken to your bank? That is the first thing you must do, your account may have been debited and you didn't receive the money. Also they'll be able to tell you if there's a problem with your account.
My card was withheld after I requested £50, all I got was a printed receipt that said, "Thank you." It was only when I phoned my bank I found out that the £50 had been debited and then immediately refunded and that there was nothing wrong with my account, it was the machine.
Only your bank can answer the specific questions you need to ask, all people on A2K can do is speculate.