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Computer

 
 
Sigandi
 
Reply Fri 15 Nov, 2013 07:56 am
Hi,
I would like to know about the impact of having a quality analyst for chat support.Could anyone suggest any such articles?
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Type: Question • Score: 1 • Views: 1,324 • Replies: 3
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tsarstepan
 
  1  
Reply Fri 15 Nov, 2013 08:04 am
@Sigandi,
h[url]ttp://wiki.answers.com/Q/What_is_the_role_of_quality_analyst[/url]
Sigandi
 
  2  
Reply Fri 15 Nov, 2013 08:07 am
@tsarstepan,
Thanks for your swift response.However what i want is an article that talks about the impact of monitoring the chat logs done with the customer and how to improve the same.
Butrflynet
 
  1  
Reply Fri 15 Nov, 2013 01:38 pm
@Sigandi,
This may be along the lines of what you seek:

http://www.zendesk.com/resources/a-guide-to-multi-channel-customer-support
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