8
   

Why is it necessary to supply your phone number for A2K support?

 
 
msolga
 
  1  
Reply Wed 3 Oct, 2012 06:00 am
@msolga,
Gonna log back on via Firefox now, to make 100% certain the problem's gone!
msolga
 
  1  
Reply Wed 3 Oct, 2012 06:02 am
@msolga,
Yay!
All gone!
Oh phew. Smile
jcboy
 
  1  
Reply Wed 3 Oct, 2012 06:24 am
@msolga,
That’s strange. I report spam threads every morning and get an email back with the statis of the report. I’ve never seen a requirement that a phone number be provided.
msolga
 
  2  
Reply Wed 3 Oct, 2012 06:29 am
@jcboy,
You use the "contact us" link at the bottom of the page to do that , jc? (that's link to "support" where the requirement for the phone number is.)
I report spam posts regularly, too, but via the "report" button directly above the post.
margo
 
  2  
Reply Wed 3 Oct, 2012 06:30 am
@jcboy,
I think MsOlga is (or was) asking for help from A2K support, not just reporting spam.

It would be interesting to know why a phone number is requested.
jespah
 
  2  
Reply Wed 3 Oct, 2012 06:37 am
@margo,
It doesn't seem to be a required field. If you go to support (and it's the same place for that or for reporting spam), the phone # field isn't bolded and it doesn't have an asterisk next to it.
jcboy
 
  1  
Reply Wed 3 Oct, 2012 06:40 am
@msolga,
That must be it because I always just use the report button, I haven't used the contact us link yet Smile
0 Replies
 
msolga
 
  1  
Reply Wed 3 Oct, 2012 06:44 am
@jespah,
But as I said earlier, jespah, after 3 attempts attempts to gain a "ticket number', without which my request for support couldn't be posted:

Quote:
Just tried again ... keep receiving an "Unable to create a ticket. Please correct errors below and try again!" message
msolga
 
  1  
Reply Wed 3 Oct, 2012 06:47 am
@msolga,
Just tried it again.
Same thing happened.
msolga
 
  1  
Reply Wed 3 Oct, 2012 06:50 am
@msolga,
It worked on my 5th (test) attempt!!!! Surprised
Dunno how come.
Did the exact same thing each time. Confused
Ragman
 
  1  
Reply Wed 3 Oct, 2012 07:03 am
@msolga,
Now the hampsters know you're really serious!
msolga
 
  1  
Reply Wed 3 Oct, 2012 07:09 am
@Ragman,
Ragman, if I could have posted my problem via "contact us", there would have been no need for this thread at all.
Yes, I was serious about trying to fix the problem.
But it's fixed now.
sozobe
 
  2  
Reply Wed 3 Oct, 2012 07:36 am
@msolga,
Oh good!
0 Replies
 
Ragman
 
  2  
Reply Wed 3 Oct, 2012 07:40 am
@msolga,
My intent was humor. I flopped (again).
msolga
 
  2  
Reply Wed 3 Oct, 2012 07:48 am
@Ragman,
Oh I'm really sorry, Ragman.
I think I'd spent too long tonight trialling & "erroring" (new word!) at this damn keyboard.
No you didn't flop at all.
I think my brain sorta did. Wink



0 Replies
 
 

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