You miss the point , they were not asking me for help just wanting me to fix their mistake.
I did offer to show them initially the process but they didn't want to know.
When my offer to run them through the process was rejected i lost interest.
People get employed on the basis of their skill level, qualifications and the tasks they can perform as well their willingness to update their skills. When people demonstrate a lack of being able to do the work they have claimed to be able to do when they apply for the job there is a problem for the employer?
I resent having to fix other people's repeated mistakes when they use manipulative behavior to hide the mistakes or to ask me to fix the mistake, as well the unwillingness to learn how to perform the task doesn't sit well with me.
It shows a lack of integrity and professional ethic.
Older people often find new staff are very good at interviews but poor on actual performance , some of these are women.