Is it ok to laugh at the mentally challenged?
No it is not.
Ask yourself how you'd feel if this was being done to someone close to you, such as a niece, nephew or other family member.
My friend Megan works at Dillard's and one day, when a mentally challenged customer came in with her caregiver, Megan's coworkers started pointing and laughing and making snide comments. The caregiver was pissed and reported it to management, who shrugged and did nothing. Now Megan is well liked by her colleagues but not very comfortable with them making fun of retarded ppl. How could she deal with that w/o betraying her coworkers and management?
Megan can make an anonymous report. It might not go anywhere, especially since you've indicated the caregiver reported it and it was shrugged off.
If there are advocacy groups in the area contact them, they are better able to handle these matters, including getting audio/video documentation of the employee atrocities and subsequent written reports to management.
Megan herself has a responsibility to speak up. First to her co-workers and then if need be file a report/speak with management herself expressing her concerns. If the management sees no cause for action, then Megan should send a letter to the corporate headquarters of Dillard's in Little Rock.
Q. What is the address and phone number of your corporate office?
A. Our corporate offices are located in Little Rock, Arkansas. Corporate Headquarters Address:
1600 Cantrell Road, Little Rock, AR 72201
Post Office Box 486, Little Rock, AR 72203
Your friend Megan needs to decide which is more important: human dignity of a person or a bunch of friends who behave inappropriately and with cruelty? She may well lose some 'friends' along the way; but, at least she will have stood up for someone. Her real friends will not abandon her and will own up to their behavior.