RainSoft - How long is regeneration cycle?

Update - system currently on bypass mode (both tanks). Got tired listening to $$$$ going down the drain.

Serial number 505333 does not exist - had to use a mirror to see the sticker. Info for 2nd tank is as follows, model # RMC 75 T 60HS, Serial # 493012, Mfg Date 10/24/02. This is assuming I can read backwards and reverse. :wink:

On both tanks, the timer where you set the current hour is not advancing. I checked the wall outlet, and it is 'live'. About 2-3 weeks ago, we did have a (6hr) power outage, could it have caused problems?

Again, thanks for your reply!

No, the units should not backwash as long as they have.
Are the units showing the correct time of day?
It sounds like you have a bad clock motor.

Can you post or email me a picture of your system?
The numbers don't tell me much and I don't know what you have.
Why the two tanks?


HTH ~

RE: The 2 tanks - that is what the salesrep convinced my now ex-husband into buying.

I have uploaded the pics in KodakGallery.com. I am unable to figure out where to find your email address to send you an invitation to view the pics.

I also attempted to copy the pics in this post.....not figuring that out too well either.

Please let me know how to get this info to you.

Thanks

Just what sort of demented pleasure are you deriving from these photos, H2OMan?

Gus, leave H2OMAN alone, he's my favorite superhero. All repair men should be as reliable as he is.

We're buddies. He can take a little ribbing.

LOL !
I'll never tell ~

The pics can be viewed via:

http://www.kodakgallery.com/I.jsp?c=16on2iif.4062rkmb&x=0&y=-rss8jp

No signin required.

H2O_MAN - Are you able to view the pics via the link above?

Yes, You have a softener and a filter. I can't tell what kind of filter from the picture. The softener should backwas once every 6 days and I can't recomend settings for the filter until I know what it is is and why you have it.

I still say you have a bad clock motor and whatever you do, don't touch the little wheel with all of the little numbers.

HTH ~

Sage advice.

H2OMAN, why didn't you lecture this guy on the unsightly residue on his salt tank cover?

He is going to give us all a bad name.

Did you notice that there are multiple pics in the picture 'album'? When you click on the KodakGallery link above, click on the VIEW SLIDESHOW to see all the pics. I took a close-up picture of both panels (showing the wheel with all the little numbers ). There is also a picture showing the back side where there is 1 power adapter with both tanks 'wired' to it - hence, only 1 plug into the wall outlet.

Hopefully, this will help you identify what I have.

Re: clock motor - is this a DIY project? If so, where would I purchase the motor and instructions?

To gustavratzenhofer - I am assuming you are teasing me about my "dust". I live in Las Vegas where it is just about impossible to keep anything dust free.

UPDATE:

laineys gave me a call and will have the 24v transformer checked out locally and post the results here.

Well....well....well....

Called American Water Treatment (a RainSoft authorized dealer/service). I explained my situation. He asked me if either tank motor made sound when I replugged in the 24V transformer. Nada. He agreed that that is probably my problem as it is highly unlikely that both clock motors would have gone bad. I was put on the next day's service call list.

The service rep came and spent 2-1/2 hrs doing root cause troubleshooting. I even got to assist! We were utterly amazed at what we found. My transformer works just fine. We directly hooked up to the main motor (bypassing the clock motor) and it runs! Ditto for the other side. When we hooked up per specs, absolutely nothing - even when the backwash dials were manually rotated. The clock motors on both tanks went bad.

The service rep took the time to explain how all the dials work and their relationship to each other along with what numbers on the backwash and salt dial means, etc. He told me that he has been with the company 9 years and servicing systems for 4 years. He told me that they have 15K-20K customers in their region.

He is also going to inquire about my system being separated - each tank on its own transformer to remove the possibility of similar burnouts. He told me that the only other time he saw a clock motor burn out was on a system that was 6 years old. Mine is 5 years old this month.

I did not have to pay for the service call (yet). He told me that he did not have the parts in his truck but would call me on Monday to let me know if they are in stock at the shop or when they are expecting the shipment from RainSoft to schedule the next visit. He told me that the parts are under warrenty but not the service call. I was quoted a very reasonable price (under $100) plus brownies/cookies. As my dad was in the contractor/blue-collar business, I learned the value for offering water/soda and snacks.

Once this is done, I will inquire about the $$$ on rebedding the carbon tank. I understand it should be done every 3-5 years.

Stay tuned!

H2O
he's our man,
if he can't fix it,
No one can.