Mame wrote:I think $8.00 and whatever tips you get, is more than adequate for what they do. What do they do? They smile at you, bring you menus and water, take your order, bring you your food, supply with you odds and sods, then present you with your bill. It's not rocket science........ Here in North America, there is no apprenticeship for such positions because they don't take a lot of brains. Good "people-people" excel; bad ones don't get tipped or they get fired.
and...
you are there to perform a basic function - bring someone their eggs and ham... but speaking of difficult, yas a waitress, you are not required to compute, calculate, answer difficult questions, teach anything to anyone, or operate on a brain. You are only required to be polite, cheerful, and make sure they got the right order. It's not worth more than $8.00/hour + tips. I don't even know if it's worth that.
Wow....So would you say that your management style would be "authoritarian"? Fortunately that type of "do what I say or get fired" type of leadership has been out of favor for quite some time.
Yes, there are computers today that calculate bills, but I know waitstaff has to be able to compute and use math in their jobs....Difficult questions? I'm sure they get them all the time. I asked and heard others ask how food is prepared, the history of the restaurant, for advice on local attractions, how to get special services, who to talk to about this and such....the list of questions could go on.
As far as being polite and cheerful...that can mean different things to different customers.
Personally I think the type of water who is uber happy with his standing by your table, showing of his 27 pieces of flair, and announcing "HI GUYS!!! I'M TODD!!! and enthusiastically rattling off the specials of the days is really irritating. But, I couldn't deny he was cheerful, even though it's an act.
A good waiter is also a good reader of individuals, not just a "people person". They have little time to ascertain what behavior would make them seem the most appealing to that customer.
As far as getting the order correct, I don't think it's always all that easy. I've been with large groups, where, when the food comes, some people can't even remember what the heck they ordered.
Rocket science? There's many people out there I personally don't feel their job is very hard, but they rake in the big bucks....I'm willing to concede there's more to their job than meets the eye. I just don't think you're giving good waiters enough credit. It's not "just" getting an order right and bring the food...they are an intregal part of the whole dining experience.
I don't think any individual is capable of determining/judging how much exactly what someone in a job is "supposed" to make. There's just to many variables.
There's plenty of money floating around out there, why shouldn't they get part of it? I say good for them.
Thank God we all don't get what we deserve.