@Real Music,
By the way - love that video - that woman is hilarious. More than likely (now obviously this is not a real call - doubt she is using the shoe for the call) - if she were to be on the phone with someone - they would be in all likelihood from India and have no clue as to her sarcasm - which would make the video even better if you could hear the customer service person on the other end.
I am keeping this lady's name so I can pull up her youtube whenever I am having a bad day - especially after calling my own company's helpdesk - which I refer to as the helpless desk.