Trouble Adding Bluetooth Device

Forums: Bluetooth, Computer, Hardware, Troubleshooting, Jam Classic
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I've got a Dell Latitude D600, running Windows XP Professional, and I've been having trouble adding a Bluetooth device I received for Christmas.

This is excrutiatingly frustrating, because while this is my first experience working with a Bluetooth device, this whole process seems very straight-forward, and I'm by no means a computer novice (except perhaps on this topic . . .

http://i195.photobucket.com/albums/z319/CGDobyns/smile_zps830dc23c.gif

).

Here's what I've done. This Dell laptop has Bluetooth as an optional installation, so I purchased a Bluetooth 4.0 dongle - which the operating system appeared to recognize and add as a new hardware device almost immediately, evidenced by the device manager list,

http://i195.photobucket.com/albums/z319/CGDobyns/DeviceManager_zps8b312676.jpg

and the Bluetooth symbol which also showed up in the Icon Tray.

http://i195.photobucket.com/albums/z319/CGDobyns/IconTray_zps6e9244e3.jpg

So, I'm trying to install a wireless speaker, specifically a JAM Classic. The speaker's battery is charged, I know the speaker works (I've tried the auxiliary wire connection), all the speaker's controls appear to work correctly. Also, the Bluetooth transmitter (conveniently, a flashing blue light) are all visible, so seemingly are working fine.

However, when I run the Add Bluetooth Device Wizard, the JAM Classic speaker is detected as a Bluetooth device, which I highlight to install, and apparently successfully complete the installation - but then speaker never seems to generate any sound output (and yes, I do generate audio from the laptop from a variety of sources . . . ), but only the internal laptop speakers generate any audio. The JAM Classic appears not to need (nor will it accept) any kind of "passkey" to complete the installation - as the installation completes when you select the No Passkey needed for this device, option.

http://i195.photobucket.com/albums/z319/CGDobyns/BluetoothDevices_zpsd386c71b.jpg

What's the inevitably simple step that I'm missing that thwarting me on this installation? Thanks!

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@CDobyns,

My best guess is that you need to set the default speaker system to your bluetooth speakers. Go to Control Panel -> Sound -> Manage Audio Devices. You should see at least two options, your default speakers and your bluetooth speaker. Click on the later and set it as the default.

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@engineer,

I was kind of stumped when I first read his post but your advice does make sense.

1 Reply

@jcboy,

Okay, admittedly - it's a puzzle.

The default speaker theory sounded tenable (I'd thought of that actually), but a look at the speaker list of options isn't helpful (where is the Bluetooth speaker on this list . . .)?

http://i195.photobucket.com/albums/z319/CGDobyns/DefaultSpeakers_zps3eb317d2.jpg

It couldn't possibly be that you would set it for No Speakers? Do you think . . . ?

1 Reply

@CDobyns,

You are in the wrong place. Could you look in the Control Panel under Sound and post what the Playback devices screen looks like?

1 Reply

@engineer,

Hmm, keep in mind - this Windows XP, and this is the Sounds tab under the Sounds and Audio Devices - under the Control Panel.

http://i195.photobucket.com/albums/z319/CGDobyns/SoundsandAudioDevices_zpse9933dd0.jpg

Am I looking for something different under the Control Panel?

1 Reply

@CDobyns,

Been a long time for XP. What is under the Audio tab?

Edit: According to this link, what I'm looking for is in the pulldown box under the audio tab.

http://www.tinyeye.com/avsetup/images/xp-audio-soundplayback.gif

You might see your bluetooth device in that pulldown.

1 Reply

@engineer,

Okay, it is under the Audio tab - just like you speculated. However, the only hardware that's installed is the primary audio device (shown).

http://i195.photobucket.com/albums/z319/CGDobyns/AudioDevices_zps636669a0.jpg

I wondered (speculated) that maybe I need to add the Bluetooth device as a new piece of Hardware. However, that just takes me back to the Add Bluetooth Device Wizard - which I've already done.

1 Reply

@CDobyns,

Try this website. It looks like it has step by step instructions.

http://oreilly.com/pub/a/windows/archive/bluetooth.html?page=1

1 Reply

@engineer,

Okay, I reviewed the documentation - and this looks promising. What's less-promising, is that the purchased dongles did not come with the installation disks that were supposed to be delivered.

http://i195.photobucket.com/albums/z319/CGDobyns/ItemSpecifications_zpsd9981786.jpg

I've got an inquiry into the seller - to see if they can provide the CDs, or at a minimum the correct driver for my operating system. We'll see what happens.

1 Reply

@CDobyns,

Another Sunday (with free time), so I'm back in the hunt to get my wireless speaker working with Bluetooth (thus far unsuccessfully).

So, I contacted my Bluetooth dongle vendor, and while he acknowledges that there was no driver CD in my product package as indicated in the original specifications (oops!) - they were able to point me to a directory location where the driver files reside. After some aggravation at having to convert the .RAR file to a .ZIP file - I did successfully download and extract the Bluetooth dongle hardware installation files.

http://i195.photobucket.com/albums/z319/CGDobyns/DriverDirectory_zpsa328fad2.jpg

However, when I invoke the hardware setup file, it seems to run (briefly) and then return the following:

http://i195.photobucket.com/albums/z319/CGDobyns/DriverError_zps90ea348c.jpg

I guess I'm now back to relying on some more "crowdsourcing" (pretty effective crowdsourcing, I might add), to see if anyone has any further suggestions on "where" to go next. I can't imagine that this problem is insurmountable, and that a solution doesn't exist. Thanks!

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Trouble Adding Bluetooth Device

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