Grammar check

Forums: Grammar, English
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Hi All,
I would like to know if the following phrase is correct or not.
"The update reached user over phone should be made immediately after contacting the user".
i wanted to make the above statement as am not able to predict the time when the user was contacted.

Thanks in advance.

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Type: Question • Score: 2 • Views: 719 • Replies: 17

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@Sigandi,

Hi Sig

Forgive me Sig but after ruminating on the q for about two hours I devised 31 edits each conveying slightly different meaning. Perhaps it would help if you explain in some detail the exact circumstances of this transaction

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@Sigandi,

Quote:

I would like to know if the following phrase is correct or not.

It's not.

0 Replies

May i know why it is wrong?

1 Reply

@Sigandi,

It's not clear, and doesn't mean anything really. If you will say what you mean, I will supply a better phrase for you.

1 Reply

@McTag,

Below is the scenario
When the customer face any issue with their household products they will call the toll free no & it will be registered.
Later the technician will call back the customer & provide the solution over phone or reach their destination to sort out the issue.
I want the technician to make an entry in the tool immediately after calling the user and after completing the call they should make second entry with how it was solved.With this i will be able to calculate the time taken to solve the issue.

1 Reply

@Sigandi,

Okay

Quote:

"The update reached user over phone should be made immediately after contacting the user".

When the technician receives the task, he must log the time of the first call to the user, and also the time when the solution was provided to the user.

1 Reply

@McTag,

I forgot to mention one more thing
When dialing/after the call is connected the technician is supposed to update as "reached user over phone" in the tool.This helps us to calculate the TAT for the call.

2 Replies

@Sigandi,

Ah, you need the proper punctuation:

The update, “reached user over phone,” should be made immediately after contacting the user.

0 Replies

@Sigandi,

Quote:

I forgot to mention one more thing
When dialing/after the call is connected the technician is supposed to update as "reached user over phone" in the tool.This helps us to calculate the TAT for the call.

Well that doesn't change too much.

"update in the tool" means the same as "log". It's up to the company how it wants its technicians to update or to log calls, and in/with which "tool".

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@Sigandi,

I can state with complete confidence that, after having completed a grammar check, i have found no evidence of grammar in that sentence.

1 Reply

@Setanta,

"The update reached user over phone should be made immediately after contacting the user".

Quote:

I can state with complete confidence that, after having completed a grammar check, i have found no evidence of grammar in that sentence.

Is that the same "complete confidence" that led you to support so many of the idiotic peeves, Set?

The sentence, while it may be incomprehensible to some, is fully grammatical.

Here's one potential meaning.

"The update, "reached user over phone", should be made immediately after contacting the user".

1 Reply

@JTT,

Quote:

"The update, "reached user over phone", should be made immediately after contacting the user".

That is logical. I did not see that possibility at first.

I would write it without commas (leaving the inverted commas/quotation marks, of course).

1 Reply

@McTag,

No comments for Setanta, McTag. How come?

1 Reply

@JTT,

He was making a joke. I am content.

1 Reply

@McTag,

You don't really think that, McTag.

1 Reply

@JTT,

I do, I am really content, and the post was most likely jocular in intent.

I do think we would do better on these threads without looking for unnecessary trouble. (even my nit-picking remark, made when I was not in my usual good humour, was identified as nit-picking by me, at the time.)

1 Reply

@McTag,

Quote:

I do, I am really content, and the post was most likely jocular in intent.

Even if it was jocular in nature, it was completely out of place. Sigandi doesn't need fatuous remarks from a guy who wouldn't know grammar if it walked up and bopped him on the nose.

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Grammar check

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