I tried, Mame. Really I did. Their email included a phone number, but both times I tried it, the phone dithered around and finally gave me the message "If you would like to make a phone call, please hang up and try again". Now, isn't that a bird brained recording? "If I would like to make a phone call". What do they suppose I'm trying to do with the receiver in my hand?
Anyway, I took their email to the repair shop, and sure enough, if I brought in that 39.95 front bezel, they could replace it - for not less than 60someting dollars. This crosses the $100.00 line for repair of a 6 year old computer, and who knows what else is lurking around, waiting to fail. The power supply, or perhaps a hard drive. I'm shopping around, but having bad luck avoiding HP and ACER.
Yes, I also question their legitimacy