@Butrflynet,
It happens with all contacts. I've had to send an all-contact alert not to use the "send" option. Up until quite recently, I was able to use the option myself, but no longer as of today. It's damn frustrating. The few times I've taken my computer in to a tech for trouble shooting, they've kept the thing for a week; even then, at much cost for iffy results. Oh, the joys of living in the country miles from the nearest town--not city.
Thanks for the tutorial link. I'll be sure to check it out tomorrow.