I took my Mac in to get my hard drive fixed on March 7th. I was then called on March 9 letting me know what exactly the problem was. I went into the place of business at that time and talked to one of of the employees to make sure I understood exactly what the problem was. While I was there, one of their employees had removed the screen of my iMac and was working on removing the hard drive. While I was there this employee dropped the hard drive onto my computer screen. Apparently he had forgotten to unplug the computer and was shocked causing him to drop the hard drive. As he did not say anything about this accident, I assumed everything was fine with my computer. The worker then gave me an estimate for my computer being around $80 and indicated that the work would be done by the 13th of March.
Needless to say, it was not done and we arranged to have the price lowered. Ten days after it was supposed to have been finished I got my computer back but I noticed that in the center of the screen there was a large dent. Powered on, the pixels do not light up and while the computer is functional it is no longer really usable for my needs. The owner assumed responsibility and promised to remedy the problem. Two weeks later it still hadn't been fixed and I hadn't even been contacted. He now claims it is just a 'cosmetic issue' and refuses to fix a problem that he caused.
I told him that I would be taking the matter to small claims court and he replied that I was incriminating their company and thus making them an accessory to my copyright infringement: "If you are not satisfied by this arrangement and would like to begin a more formal investigation (through small claims court or otherwise), you may force me to protect myself and my company from the legal consequences of your illegal pirated software by reporting you to the proper authorities."