Just saw this after all these years -- I too used to go to the gym at like 5 am - now with kids I cannot. So I am more with the rush hour crowd.
Pet Peeves - peeing in the shower at the gym.
I have many complaints too as I read with poor management and service...but now go to the Y which is significantly better.
A true pet peeves - the open gym schedule - supposed to be up to date online but is always screwed up - so you go when it states it is open gym but then they have a volleyball game going on. Tough when your kid needs to practice basketball in the winter And you specifically bring them during open gym only to find it --- not open.
We have about 100 free guest passes to prove the open gym thing is a problem-their solution give you a free guest pass - I don't want a free pass I want this fixed so that online is up to date and the people at the desk when you call also know what is going on - yes I have tried to call first as well.
Not to mention filling out a suggestion/complaint card asking for a call and no one calls you.
Managers that are more interested in eating their lunch than to answer your questions.