Thanks all - the thing is we had so many great people we did work with. Our real estate agent was incredible. He was so level headed and was able to assist and went out of his way to gather things for us when lawyer and/or mortgage company didn't have something. He told me he was talking with bozo (I wouldn't - I'd only deal with his boss after that). The real estate agent said he could tell bozo was a bit worried when I went over his head.
The insurance company rep was great too - she processed herwork as much as she could over the weekend and even though she wasn't in until late on Monday, made sure that she had people helping and rushing the info the mortgage company wanted.
The appliance store was also great. They were delivering as we signed papers. My husband for some reason locked the door (now this house according to the previous owner had never been locked in 30 years). My mom and brother were there when the appliance guys delivered - my husband out of habit (even knowing they were all showing up) locked the door and took the only one key. My mom found an open window and was going to have my daughter climb in, but one of the appliance guys climbed in the window and opened the door.
Just hope they are as honest as they are helpful - in any case we will utilize those window stops.