13
   

Computer problem

 
 
ossobuco
 
  1  
Reply Wed 16 May, 2012 02:42 pm
@Cycloptichorn,
Yeh, even I read about that recently, not in the argument you're speaking of.
0 Replies
 
ossobuco
 
  1  
Reply Wed 16 May, 2012 02:44 pm
@chai2,
Mr. Otis regrets..

(http://en.wikipedia.org/wiki/Miss_Otis_Regrets)
0 Replies
 
chai2
 
  2  
Reply Wed 16 May, 2012 04:28 pm
@JPB,
JPB wrote:

Also, try to think of what you were doing when you got infected. Lyrics sites are notorious.



Actually, I was reading a site about mormons.
That's why I blame them.

Them, and peggy.
chai2
 
  2  
Reply Wed 16 May, 2012 04:30 pm
It'll probably take me a couple of days to do all the stuff, piecemeal like. I just won't do anything else on my home computer in the meantime, while I download, run etc.

I don't know about anyone else, but my brain turns off after a certain time, and even clicking on something feels like an effort.

Krumple
 
  1  
Reply Wed 16 May, 2012 04:32 pm
@chai2,
chai2 wrote:

It'll probably take me a couple of days to do all the stuff, piecemeal like. I just won't do anything else on my home computer in the meantime, while I download, run etc.

I don't know about anyone else, but my brain turns off after a certain time, and even clicking on something feels like an effort.




Let me know if these solutions work for you. I have seen this virus before so if none of the suggestions work. I have one for ya, but I'll wait to see your results first.
chai2
 
  2  
Reply Wed 16 May, 2012 04:35 pm
@Krumple,
I don't even know if I have a virus honestly.

Seemed I was just hijacked so I'd place an order.

But, I might take you up on that offer.

I think this is really great, because like I said, this stuff could help others that aren't technical enough to know what to do.

My purpose in life is to serve as a bad example to others.

"Don't do that billy, or you'll end up like chai."
Krumple
 
  1  
Reply Wed 16 May, 2012 04:50 pm
@chai2,
chai2 wrote:

I don't even know if I have a virus honestly.

Seemed I was just hijacked so I'd place an order.

But, I might take you up on that offer.

I think this is really great, because like I said, this stuff could help others that aren't technical enough to know what to do.

My purpose in life is to serve as a bad example to others.

"Don't do that billy, or you'll end up like chai."


I know you don't think it is a virus but it is. I have seen it before and I have helped quite a few peopel solve this same problem. Here is my theory.

There are software writers who write virus protection software and to get people to buy it they poison the well. Sort of like a doctor who infects everyone around them and then sells them the miracle cure. These writers make viruses that infect your computer and then on top of it, present the cure, buy their anti virus software so it'll fix your problem.

All it requires is checking your processes tab (if you can) some of these viruses actually disable the ability to get into the task manager. But there is still a way around that if this is the case. But anyway if you can get into the task manager on the processes tab look for a three lettered .exe process running. There might be multiples since there are occasionally legit programs that use 3 letter names for their processes but usually this virus has a three letter designation. However just note it and don't try to kill the process because it is designed to just restart once it is shut down.

What you have to do is go through your system registry line by line using the find method and physically delete all the references for that 3 lettered process. Got to be very careful though while doing this since the Find method looks for any combination of those three letters. So you could get false positives and you don't want to delete anything from the registry that you are not 100% is what you need to delete. You could damage critical windows system files or cause other applications to stop working if you delete the wrong registry enteries.

Once you clear out all the registry entries you can kill the process and regain control of your computer. On occasion you might wipe out the ability to launch any exe files. This virus tends to remove this dll file to prevent you from launching anti-virus software. So you have to reinsert the proper dll file for executing exe files again. You have to get the one for the version of windows you are running.

I know some of these details are not very specific. Just tossing it out there that there is a method to getting rid of this problem you are having without formatting your hardrive. Let me know if your other solutions work or solve the problem. If they don't and you would like more detailed steps to solving this problem. I'll hook you up.
0 Replies
 
chai2
 
  1  
Reply Wed 16 May, 2012 04:55 pm
Cool!
0 Replies
 
DrewDad
 
  1  
Reply Wed 16 May, 2012 04:56 pm
@chai2,
http://www.bleepingcomputer.com/virus-removal/remove-fake-microsoft-security-essentials-alert
chai2
 
  1  
Reply Wed 16 May, 2012 05:02 pm
@DrewDad,




god....

yes, I suspected the "results" were exaggerated. There was just too much.

So, I need to go through the steps you indicated in your initial solution, then go ahead and perform the tasks they refer to in your link here?

I think I'll just start chisling message on stone tablets.
0 Replies
 
Irishk
 
  1  
Reply Wed 16 May, 2012 05:02 pm
@DrewDad,
That's the site I used to get rid of my problem!!! That RKill is bleeping fabulous!
0 Replies
 
chai2
 
  1  
Reply Wed 16 May, 2012 05:15 pm
@DrewDad,


Another common tactic used by Rogues is to advertise, or even directly install itself, through the use of malware. Rogues programs are typically introduced into your computer when a person visits pornographic or sites that offer copyrighted content. In some cases you will be infected by just visiting these site, depending on what security updates are installed, and in other cases you must first run an executable. Either way, your computer will have malware installed that displays fake security alerts stating that you have some security risk and must install a piece of software, the Rogue, to remove it.

Well, I wasn't looking at any porn, so I guess copyrighted material?

Now I'm confused again.

So according to this, I had malware installed, and I need to now purchase something else to get it off?

I do have the windows defender, but I also need to install/download other items?
Apparantly not free?

I have to go through both?

This feels like it will take days. I'm tired.
Will anything happen if I don't use the computer and do it a bit at a time, or over the weekend?

I imagine I shouldn't go into my email (I can do that at the places I'm working) or obviously sites that have account information?

In other words, was this malware installed simply to get me to buy something, or is it now able to get other info from my computer?

Sorry to be a pest, but I don't want to assume to do or not do something as needed.

Krumple
 
  1  
Reply Wed 16 May, 2012 05:24 pm
@chai2,
chai2 wrote:



Another common tactic used by Rogues is to advertise, or even directly install itself, through the use of malware. Rogues programs are typically introduced into your computer when a person visits pornographic or sites that offer copyrighted content. In some cases you will be infected by just visiting these site, depending on what security updates are installed, and in other cases you must first run an executable. Either way, your computer will have malware installed that displays fake security alerts stating that you have some security risk and must install a piece of software, the Rogue, to remove it.

Well, I wasn't looking at any porn, so I guess copyrighted material?

Now I'm confused again.

So according to this, I had malware installed, and I need to now purchase something else to get it off?

I do have the windows defender, but I also need to install/download other items?
Apparantly not free?

I have to go through both?

This feels like it will take days. I'm tired.
Will anything happen if I don't use the computer and do it a bit at a time, or over the weekend?

I imagine I shouldn't go into my email (I can do that at the places I'm working) or obviously sites that have account information?

In other words, was this malware installed simply to get me to buy something, or is it now able to get other info from my computer?

Sorry to be a pest, but I don't want to assume to do or not do something as needed.




You shouldn't have to purchase anything to get rid of this problem. If it comes down to that, where you are considering purchasing a piece of software to get rid of this. Consult me and I'll see what is actually happening on your system and we can go from there. If you start buying software to fix this problem then you pretty much fell right into their hands.

It doesn't matter how you got it. You definately have some kind of problem that is solvable without needing to hand over money to fix. Just trying to give you some confidence that it shouldn't be a financial issue.
chai2
 
  1  
Reply Wed 16 May, 2012 05:43 pm
@Krumple,
Why are we so smart at some things, and so stupid at others?

That was just a general observance of life Krumple.
Krumple
 
  1  
Reply Wed 16 May, 2012 07:14 pm
@chai2,
chai2 wrote:

Why are we so smart at some things, and so stupid at others?

That was just a general observance of life Krumple.



life is multifaceted, you can't be an expert at everything, but you can know bits of everything. Its what you do with those bits and building confidence around what practical knowledge you have. I was taught at a young age how to dismantle and rebuild lots of things so I developed a confidence in dealing with fixing broken electronics from an early age. Not to boast but that is how it works. There are a lot of things that I am not familiar with or know anything about. I have to consult people on how to solve those problems which the computer is great at doing.

Even this virus problem you have, I wasn't the one who came up with the solution. I learned of the solution that worked and since I assume your problem is similar that this same solution might work for you. Just passing along the practical knowledge so that you don't become a victim of this rogue software movement.

Believe it or not I don't like seeing people being taken advantage of and by helping you over come this computer problem without getting suckered into buying their software then it is just another victory from my point of view. Who knows with this knowledge you might help others in the future and the whole thing evolves until these rogue writers are discovered and handled how they should be.
0 Replies
 
Irishk
 
  1  
Reply Wed 16 May, 2012 11:36 pm
@chai2,
The steps as outlined by bleepingcomputer actually go rather fast. I didn't do the complete Windows reinstall, though, that DD recommended. Malwarebytes has a free trial version (if you don't already have it). There's no time limit (you can keep the trial indefinitely), but the full paid version is also worth the $$, IMO. Just to be even safer, I downloaded CCCleaner and ran it after all the stuff above.
0 Replies
 
DrewDad
 
  1  
Reply Thu 17 May, 2012 04:59 am
@chai2,
That bit about copyrighted material is just dumb. All websites deliver copyrighted material. I think they mean sites designed to enable/encourage/ease copyright infringement. (Torrent searches, video downloads, etc.)

Quote:
So according to this, I had malware installed, and I need to now purchase something else to get it off?

No. It's saying that the malware is holding people up for ransom. It's the software version of a protection racket. You pay the malware authors to fix the problem that they caused in the first place.

Quote:
In other words, was this malware installed simply to get me to buy something, or is it now able to get other info from my computer?

Unknown.

Quote:
I have to go through both?

Personally, I prefer my method as it should find all malware, not just this particular instance.
0 Replies
 
BillRM
 
  1  
Reply Thu 17 May, 2012 05:45 am
Gt on a computer that does not have a problem and go to the Microsoft website and download Microsoft stand alone defender program.

Follow directions and created a boot CD and run it on the system you are having problems with booting from the CD.

As it does not used your OS to run the virus checking software there is no way for the virus to interfere with the scan.

You problem should be over with at the same time the scan is over with.

I always keep a defended stand alone cd on hand as even root kits viruses does not stand a chance with it.



0 Replies
 
OmSigDAVID
 
  1  
Reply Thu 17 May, 2012 06:53 am
@chai2,
JPB wrote:

Also, try to think of what you were doing when you got infected. Lyrics sites are notorious.

chai2 wrote:
Actually, I was reading a site about mormons.
That's why I blame them.

Them, and peggy.
That 's how Mitt defeated Newt.

When I had this problem,
I called WINDOWS at: 800 936 5700.

Thay fixed it on-line for FREE, tho it takes some time on the fone.
If u want, thay 'll take over your machine and do the inspection
and the repair job themselves, no hassle.

The fone robot will ask if u have problems with Microsoft Security Essentials.
Say yes.

If it does not work 1OO% successfully at first,
u can call back for a follow up job. Write down your job number.

It worked well for me, after multiple efforts.
Good Luck!





David
chai2
 
  1  
Reply Thu 17 May, 2012 07:49 am
@OmSigDAVID,
OmSigDAVID wrote:

That 's how Mitt defeated Newt.



I'm reading a book of them now (the Mormans) their history and political activities.

Know thy enemy. Wink
 

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